Salesforce Service Cloud Pricing
Users should first work on creating an MVP (minimum viable product) document which means. The change should be gradually adapted by business teams, and the value of the solution should be analyzed post-MVP of the implementation.
Don't go for bulk-buying license concepts until you have a clear need for licenses. The product's strengths should be calculated.
View full review »I would rate the pricing a five out of ten. The licensing is flexible. Companies pay for what they use.
However, a company with very small needs might find it difficult to justify the cost. Overall, it's in the medium price range.
The tool is pretty expensive. We are spending a huge amount. I rate the pricing a nine out of ten.
View full review »Buyer's Guide
Salesforce Service Cloud
March 2024
Learn what your peers think about Salesforce Service Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,578 professionals have used our research since 2012.
ML
Marcos Luján
Salesman at Manacor
The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the product.
Salesforce is not a cheap product. It can be expensive. When you purchase a Salesforce platform license, it includes sales, service, and platform licenses all together. While it's cloud-based, there are additional costs. It may seem costly, and sometimes clients opt for alternative providers. However, if it's not bundled, other vendors like Duo or Gen might be considered for their service requests.
View full review »We pay a yearly licensing fee for Salesforce Service Cloud, which is expensive.
View full review »JN
reviewer2250960
Company Owner at a consultancy with self employed
The price is too expensive.
View full review »Try to align your business processes to the native feature sets in the product as much as possible by using the configuration and declarative functionality instead of customizing the solution using code.
Not only will the initial implementation be quicker, ongoing maintenance and support will be cheaper and easier as well.
View full review »The best time to negotiate the price is at the very beginning. Since this is a subscription model, you will be paying for it indefinitely, and it’s easier to negotiate the rate down from the beginning.
Also, have an exit strategy in place to transition off of the platform should you not be happy with license negotiation during future renewals. It will give you more leverage during those negotiations.
View full review »LC
reviewer2235444
Sales Consultant at a tech services company with 1-10 employees
I believe that in our country, Colombia, we utilize this platform for the Latin American region. In terms of expenses, it's somewhat higher compared to other products. I would rate it as expensive and nine out of ten.
View full review »JL
reviewer983598
Senior Vice President with 51-200 employees
The answer to this question will vary greatly depending on the firm's requirements and available resources. For example, will out-of-the-box SFDC work? Do you require additional apps or is there a plan to customize? The best advice I can give you is to spend time upfront to nail down short and longer-term needs.
View full review »Purchase a license for any and all users. Sharing a login hinders usability and visibility of who did what and when. Some third-party vendors can get reports to non-users, but anyone who needs to do anything in the system needs to have their own license.
View full review »Pricing and licensing is done per number of users.
View full review »Given the functionality it gives you out of the box, the price is quite competitive and highly customizable per customer's needs.
View full review »Don't look at just license costs. Factor in infrastructure savings as well as reduced head count needed to support Service Cloud.
View full review »We had an enterprise site license, so it covered all of the users.
View full review »It should be implemented only in organizations with over 20 users. Otherwise, it's expensive to manage.
View full review »I can’t talk a lot about pricing because that depends on your contract negotiation with Salesforce, number of licenses/users you have, and what features your organization uses.
But in our case the price of a Service Cloud license wasn't a lot different as the Sales Cloud license, and as all our users had a Salesforce Sales Cloud license we just swapped some licenses for a Service Cloud license. But by doing that, we eliminated the extra cost and need of a secondary provider for the live chat function, we could use the Omni Channel feature to automatically manage and distribute the workload saving our agents time and making them more productive.
I would say it was well worth the change!
View full review »It is always easy when you get to an account executive for the licenses.
View full review »My recommendation on pricing is: “negotiate”. The Salesforce account executives can be flexible on price at times so don’t be afraid to negotiate a better price. You may have to commit to a longer contract but you won’t regret it.
Also, if you’re going to do an implementation project, only purchase enough licenses for the implementation team and arrange to start paying for your other user licenses when you go live.
If you’re doing a three month implementation, there’s no need to pay the subscription fees for users who won’t log into the system until you go live.
View full review »Our users are satisfied with the product, and they spend less time on this tool, but create more opportunity and other data.
Have a discussion with a sales consultant from Salesforce and they will give you proposal regarding your requirement/company size, etc.
View full review »Buyer's Guide
Salesforce Service Cloud
March 2024
Learn what your peers think about Salesforce Service Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,578 professionals have used our research since 2012.