ServiceNow IT Business Management Reviews

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Servdeskpredict67
Real User
Service Desk and Prediction Manager at a consultancy with 5,001-10,000 employees
Sep 05 2019

What is most valuable?

The CMDB, and the database of assets that we are using are the most valuable. After that, we really enjoy the incident management, and change management features. The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a… more»

How has it helped my organization?

Previously, when we had incidents, we couldn't discover where a bug was coming from. Now, if we have an incident, we attach it to an application, and when we look at the application, we know the specific development machine, and we know that it's on specific hardware, as well as where this hardware… more»

What needs improvement?

The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex.

What other advice do I have?

We use a sort-of a public cloud deployment model. The way ServiceNow works is, it's never public or private. It's kind of public, but you have your own server on the data center, however, you don't know how they're managing it. It's public, but it's not really public, it's hosted privately. One big… more»
Bruno-Pires
Consultant
IT Governance Senior Consultant at Axianseu Digital Solutions S.A.
Oct 23 2019

What is most valuable?

It's a good solution for portfolio management and to manage all the projects that you have with the client. It's easy to manage all the resources in projects as well as all the costs involved. The interface is user-friendly. It's one of the… more»

What needs improvement?

The cost could be improved. The solution is quite pricey. The solution should have the capacity to integrate with the latest promotion of MES projects. Right now it's not working so well.

What's my experience with pricing, setup cost, and licensing?

Compared to CA, ServiceNow is more expensive. When you pay for your licensing, you must also pay for an SLA.

Which solution did I use previously and why did I switch?

We looked at CA technologies, which were acquired by Broadcom, specifically CAPPM. Gardner had recorded that CAPPM was the leader in the market, but at the moment ServiceNow is more complete and more user-friendly.

What other advice do I have?

We use the hybrid cloud deployment model. We're integrators for the solution. I'd rate the solution nine out of ten.
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), Planview and others in Project Portfolio Management. Updated: January 2020.
389,978 professionals have used our research since 2012.
Real User
IT Project Manager at a tech services company with 1-10 employees
Jan 16 2020

What is most valuable?

The presentation feature was valuable to our company. And the ticket creation system is handy because it is customizable.

What needs improvement?

The program isn't very user-friendly, as it is rather difficult to use. However, it could be the way it was configured in the company I worked for, so I cannot be sure because I don't have any other references.

What other advice do I have?

I rate this program an eight out of ten, just because of the configuration. My main issue was the interface but I assume that it was because of the way the program was configured. It was not really user-friendly. There were a lot of things on my screen that was a little bit complicated. But I would still recommend this product to others looking to implement it.

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User Assessments By Topic About ServiceNow IT Business Management

Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), Planview and others in Project Portfolio Management. Updated: January 2020.
389,978 professionals have used our research since 2012.

ServiceNow IT Business Management Questions

What is ServiceNow IT Business Management?

ServiceNow provides us an integratd platform that manages both IT Operations as well as the Delivery lifecycle. ... It also, creates the necessary insights to make better business decisions from.

Also known as
ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
ServiceNow IT Business Management customers
Proximus, UNT SYSTEM, SAP SuccessFactors
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