ServiceNow IT Business Management Overview

ServiceNow IT Business Management is the #5 ranked solution in our list of top Project Portfolio Management tools. It is most often compared to Microsoft Azure DevOps: ServiceNow IT Business Management vs Microsoft Azure DevOps

What is ServiceNow IT Business Management?

ServiceNow provides us an integratd platform that manages both IT Operations as well as the Delivery lifecycle. ... It also, creates the necessary insights to make better business decisions from.

ServiceNow IT Business Management is also known as ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM.

ServiceNow IT Business Management Buyer's Guide

Download the ServiceNow IT Business Management Buyer's Guide including reviews and more. Updated: May 2021

ServiceNow IT Business Management Customers
Proximus, UNT SYSTEM, SAP SuccessFactors
ServiceNow IT Business Management Video

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I&T Design & Execution Reliability Engineering at a financial services firm with 10,001+ employees
Real User
Top 20
Stable and scalable, could improve dashboards and visualization

What is our primary use case?

In our company we use this solution on a daily basis as an administration application for reporting, where you can assign incident tickets or trade tickets and the relevant department uses it for follow up on problems or changes that have occurred. I use it to create reports that show our teams where the issues are, what's going well and what can be improved. My colleagues use it from a workflow perspective. We have different organizations with a centralized help desk that will lock calls into groups of 20 or 30 people. We have a team that builds and customizes it and then we have all kinds of… more »

Pros and Cons

  • "Stable and scalable solution."
  • "Dashboard interface is limited functionally and not very user friendly"

What other advice do I have?

It's a workflow thing so I guess one of the most important things is to really think about your requirements and your process flow because you need to customize to use it out of the box and match your work flow. I would rate this product a seven out of 10.
Chief Technology Officer at a renewables & environment company with 11-50 employees
Real User
Quite an extensive solution that's stable and easy to use

What is our primary use case?

We primarily used the solution for project management. At a previous company, I was working as a project manager for them, so I had used ServiceNow previously. We have developed several mobile applications using end to IUSN technology.

Pros and Cons

  • "The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it."
  • "The only issue for us is the pricing. It’s quite high in comparison with the competition."

What other advice do I have?

We used the cloud deployment model as opposed to the on-premises model. We used the public cloud and use Microsoft’s cloud with Azure. I’m a CTO and I have about 10-12 years of technical background. I’ve been a developer before, but over the past year I’ve moved into project management and our company is developing software for the energy sector. We may use this solution for that company going forward, although we aren’t using it right now. I’m comfortable using both Salesforce and ServiceNow. I find ServiceNow easier to use in comparison, but Salesforce also has a good interface. We have…
Learn what your peers think about ServiceNow IT Business Management. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
510,204 professionals have used our research since 2012.
JT
Service Desk and Prediction Manager at a consultancy with 5,001-10,000 employees
Real User
An extensive solution that offers excellent incident and change management features

Pros and Cons

  • "The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided."
  • "The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex."

What other advice do I have?

We use a sort-of a public cloud deployment model. The way ServiceNow works is, it's never public or private. It's kind of public, but you have your own server on the data center, however, you don't know how they're managing it. It's public, but it's not really public, it's hosted privately. One big takeaway for us is that you need to be able to change the users. The product is complex, so you have to help the user by providing some training, or to have them watch some videos of how it works. It's really about change management and user training. The product is quite complex to understand, and…
IT Governance Senior Consultant at Axianseu Digital Solutions S.A.
Consultant
Excellent solution for portfolio management that's user-friendly and easy to setup

What is our primary use case?

We primarily use the solution for project and portfolio management.

Pros and Cons

  • "The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete."
  • "The cost could be improved. The solution is quite pricey."

What other advice do I have?

We use the hybrid cloud deployment model. We're integrators for the solution. I'd rate the solution nine out of ten.
IT Project Manager at a tech services company with 1-10 employees
Real User
Top 20
Has a handy ticket creation system and is stable

What is our primary use case?

Our primary use case of this solution is for incident management.

Pros and Cons

  • "The program is stable."
  • "The interface isn't user-friendly."

What other advice do I have?

I rate this program an eight out of ten, just because of the configuration. My main issue was the interface but I assume that it was because of the way the program was configured. It was not really user-friendly. There were a lot of things on my screen that was a little bit complicated. But I would still recommend this product to others looking to implement it.
Project Manager at IT Solutions India Pvt Ltd
Real User
User-friendly and easy to scale

What is our primary use case?

We are a solution provider and this is one of the products that we implement for our clients. They are using it for project management, control management, and change management. Our customers work in a variety of industries.

How has it helped my organization?

The feedback we have received is that our customers have found it to be very useful.

What is most valuable?

The interface is extremely user-friendly.

What needs improvement?

I would like to see some artificial intelligence incorporated into the management functions. The initial setup is complex and should be simplified.

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

It is easy to scale. In our…
Buyer's Guide
Download our free ServiceNow IT Business Management Report and get advice and tips from experienced pros sharing their opinions.