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AppDynamics APM Review
The Databases module allows our developers to view the SQL nodes and quickly rule in/out hardware issues, as well as have immediate access to SQL execution plans as they are occurring (which is vital)

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Valuable Features

The modules that we are finding most valuable are as follows:

  • Applications: This provides us insight into how our applications are performing within our environments and affords us the ability to identify opportunities and make changes to code / environment to effect positive performance lift.
  • Databases: This module is amazing; allows our developers the ability to view into the SQL nodes themselves to quickly rule in/out any hardware issues. It also provides them with access to download execution plans directly via AppDynamics, which in turn helps improve turnaround time for fixes and such.
  • End User Monitoring: Whereas the Application module gives us insight as to how our applications are performing within our environments, End User Monitoring provides us similar data from a browser perspective. In other words, it provides us the complete experience from the clients’ perspective; tremendously valuable indeed.

Improvements to My Organization

The totality of the product has allowed us to decrease our mean time to resolution when issues are detected. Also, because we’ve implemented this in our test dev environments, we now use it to measure and quantify performance improvements prior to ever releasing to production.

Room for Improvement

The product has a pretty diverse metrics browser, but I’d like to see better out-of-the-box visual reporting so that we can roll this up to management. I have no doubt that will be improved in the next release.

Use of Solution

I have used it for one year.

Deployment Issues

The deployment is as easy as could be… simple and straightforward.

Stability Issues

The product has been rock solid from a stability standpoint.

Scalability Issues

Scalability is easily controlled via scripting, a REST API and included utilities for copying configurations between applications.

Customer Service and Technical Support

Technical support is 10/10. They are very responsive to support requests.

Initial Setup

The initial deployment of .NET and database agents was done in minimal time. We had our first application set up in a matter of minutes.

Implementation Team

We chose to deploy in-house and that turned out to be the correct decision for us, as it allowed us to become more familiar with the behind-the-scenes workings of the software. As far as advice, while auto-discovery is nice, we’ve found that prior planning in regards to configuration of applications, tiers and nodes pays off by ensuring the returned data is in a format that is most digestible to your organization.

ROI

We are still in the process of completing our ROI calculations, but we already have examples of a 89% reduction in MTTR for one application... and a multitude of examples of money saved in others, including savings of around $150,000 for one particular issue that we were almost set to throw more hardware / software at.

Other Solutions Considered

We evaluated several other products in addition to AppDynamics (Ruxit, New Relic & Dynatrace). While each possesses some great tools, none provided the totality or completeness of toolset that we required for our complex environments.

Other Advice

Take the time to plan what exactly it is you are looking to get out of the software; it will pay dividends after implementation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 visitor found this review helpful
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1 Comment

D69ccc33 9b74 4ddb b216 42148d797d64 avatar

We have been able to reduce not only the number of monitoring applications in use (which saves us administration costs and dollars) as well as reduce our MTTR (89%) for one product. With the adoption of APM and AppDynamics, we've also seen a reduction in post-release client issues (68%) year over year, which translates to increased client satisfaction! More to come on this as the numbers continue to roll in.

Like (1)04 November 16
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