AppDynamics Review

We find application bottlenecks with the standard agent for Java and .NET.


What is most valuable?

The most valuable feature is the standard APM agent for Java and .NET. We always find bottlenecks in applications with these agents.

How has it helped my organization?

We've seen tasks the end users have to do on a daily basis that used to take 30-60 seconds been improved to take under two seconds, based on reports and recommendations we have written based on AppDynamics. The developers had been troubleshooting this specific issue for months before we installed AppDynamics. We installed AppDynamics, found the bottleneck, wrote the report and gave our recommendation within four hours.

What needs improvement?

In general, AppDynamics is by far the easiest APM tool to use. The biggest room for improvement is related to maintenance of the solution. A centralized upgrade of agents is sorely missed.

For how long have I used the solution?

We have been delivering services around AppDynamics for two years now.

What was my experience with deployment of the solution?

We have not encountered any issues with deployment, stability or scalability. However, it can be confusing deploying the analytics agents; this had to be planned carefully.

How is customer service and technical support?

AppDynamics has hands-down the best technical support I've experienced, and I've worked with all the major APM vendors.

How was the initial setup?

Initial setup, if you choose the SaaS solution, is very straightforward and well documented. Choosing the on-premise solution is more complex, but not any worse than its competitors.

What's my experience with pricing, setup cost, and licensing?

I cannot discuss our customers’ ROI. I would advise to get as many APM agents as you have application servers, to start easy with EUM, and grow the EUM as your website/app grows. Don't do analytics at first, if you don't have a clear business case for it.

Which other solutions did I evaluate?

We have delivered, and deliver, services related to Dynatrace and HPE. AppDynamics is, today, the solution that is easiest to deploy and gives the quickest ROI.

What other advice do I have?

Just try it. AppDynamics has a free, 14-day trial. If you don't have the needed staff or knowledge, talk to one of AppDynamics’ partners.

Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a certified partner of AppDynamics. It is also a partner with their competitors Dynatrace and HPE. Personally, I'm a certified AppDynamics Expert.
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