What is our primary use case?
The primary use case was related to automating a daily job, which involves a lot of manual effort and was error-prone. We did involve RPA to automate the job and also have a pretty useful notification system in place too.
We had a requirement of pulling in data from a location, dumping it all into some spreadsheets, and then applying logic. Once that is complete, the distribution also needs to be controlled, and we have achieved all of this by implementing RPA.
There are also use cases for us where it is still a work in progress, including tasks in finance/accounting, and HR as well.
How has it helped my organization?
AA has helped our organization to improve productivity with less manual dependence. It has come up with certain paradigms in RPA that largely reduce human efforts.
The use case that is mentioned above had a dependency on three FTE on a daily basis to process data for us, and implementing RPA has helped us save this effort.
There have been processes that were tedious and had dependencies on resources, as well as being error-prone. The involvement of AA has reduced problems to a considerable extent.
What is most valuable?
RPA is a feature that really helped eliminate errors during the execution of structured business processes. In particular, with our requirements, we have seen reduced dependency on the workforce and we had proper execution of our business process.
It has also opened doors for an intelligent notification system as well, with the help of which, we are getting the proper input from the different stages of our program.
Cognitive Automation helps by self-improving, using AI and ML for complex data.
Altogether, these important features help to form the organization as a digital force.
What needs improvement?
The product should improve on Voice Recognition and IoT pretty soon, as this is the next big thing in and I would like to see this upgraded in the next release.
This is the age of Voice Recognition where systems like Alexa and Cortana are ruling. I would love to see certain features for these.
In addition to this, there should also be a community version that will be able to provide support without a cost. This will make sure that the outreach for Automation Anywhere would increase up to a considerable extent.
For how long have I used the solution?
I have been using the solution for approximately one year.
What do I think about the stability of the solution?
The solution is quite stable. I have used it for features like RPA and cognitive intelligence and didn't find any instability.
What do I think about the scalability of the solution?
This is certainly scalable and the support is quite good too.
How are customer service and technical support?
They have pretty decent customer service support. I had reached out a couple of times and I found them decent and knowledgeable. In addition, they have a good SLA too.
Which solution did I use previously and why did I switch?
Other than evaluating UiPath, I have not used a different RPA solution.
What was our ROI?
The ROI is pretty good. I have used it in one of my use cases where I have a dependency on three FTE, and I was able to reduce it by a considerable margin.
Which other solutions did I evaluate?
UiPath was the option that I was evaluating but ended up choosing Automation Anywhere.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?