What is our primary use case?
We are using Automation Anywhere to automate manual processes and make the organization digital. We have replaced most of the human resources and we are utilizing them for more valued tasks. Now, the other business users are attracted by the output of it and are approaching us to automate their processes in their respective lines of businesses.
We started at version 10 and moved to version 11x. It is more powerful than the previous one, but the new cloud-based RPA has attracted us more and we are migrating to A2019.
How has it helped my organization?
We have increased our productivity by five times as of now, and we are still growing.
Now, most of the processes are automated and even free from an audit perspective, as they are completely automated without human intervention. This is getting better and better.
The user is experiencing much higher outputs without error, rather than using humans who are prone to errors. As this works 24 by 7, they are preferring to automate the task and get it processed using the bot. Multiple business lines are adopting this.
What is most valuable?
OCR, Image Recognition, Object Cloning, and PDF integration help us a lot. We have used these mostly, as our system is legacy. We automate primarily with image recognition and MetaBots, which are mostly accurate.
Metabots are a useful feature that helps us overcome the issues that we face using image recognition. The reading of data from Excel is much easier and is getting even better in A2019.
The bot store helps us to download most of the reusable utilities and overcome our issues. We also earn at the same time.
What needs improvement?
It can be improved in a few areas where the legacy system can be read through object cloning.
The Image Recognition functionality should be enhanced to improve the accuracy of checkboxes. In A2019, the bot agent will be deployed on the local machine when we run the bot runner, but to download it takes too long, and the user will lose patience. My advice is to improve on this.
Sometimes, the files are getting corrupted and this causes us a lot of trouble. This is an issue that is still pending.
For how long have I used the solution?
We have been using Automation Anywhere for three and a half years.
What do I think about the stability of the solution?
Automation Anywhere is very stable.
What do I think about the scalability of the solution?
The scalability is very good and we have had a pretty good impression from the beginning. It has not changed yet.
How are customer service and technical support?
The technical support is very good. Whenever we raise any ticket with the support team, they respond immediately. Our issues have been resolved on our schedule after they determine the root cause of the problem.
Which solution did I use previously and why did I switch?
We did not use another RPA solution prior to this one.
How was the initial setup?
The initial setup was straightforward. The technical team from Automation Anywhere has helped us in installing. They were able to answer our questions wherever required.
What about the implementation team?
The vendor assisted us and they were very good. They are very responsive and reliable.
What was our ROI?
Not sure as it is from higher management. As of now we cannot share it.
What's my experience with pricing, setup cost, and licensing?
The price is very reasonable.
Which other solutions did I evaluate?
We did not evaluate other options.
What other advice do I have?
Overall, this product seems pretty good as of now.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?