What is our primary use case?
I have been using A2019 for validating IC reports and scorecards that we publish every month for the client on a portal. As the reports are around 200, it used to take a lot of manual efforts previously to get this done, however now, A2019 has helped in automating the complete validation part.
Apart from this, the other major use case is validating the child level reports with the parent. Though the underlying reports are generated from the parent itself, validating individual reports just to add another level of the quality check was a tedious task initially, however, A2019 has made it very easy in comparing the two excel based reports end-to-end
How has it helped my organization?
Automation Anywhere, specifically A2019, has helped me and my organization in automating the tasks related to quality checks and assurances. As a consulting firm, it is really important to provide correct insights, reports, and deliverables to the client and it involves a lot of QC checks and validations. A2019 has helped us in automating a major chunk of such tasks, thus helped in saving a lot of time, effort, and revenue. There are trainings going on every now and then, to spread the knowledge and access of this tool to other folks in the organization, so that more number of people would be able to implement this in their projects
What is most valuable?
The best part about A2019 is its ease of use. You don't need to be a coding champ or an expert to use and implement A2019 in automating tasks. It's very easy to learn, tweak, and implement in your day-to-day tasks, especially features like capture/record is completely marvelous. Apart from these, the Excel basic and Excel advanced features are really handy and easy to use. I personally have used them frequently in all my bots as most of my work is related to excel and stuff. Last, but not least, using A2019 for automating the tasks even on the virtual machines, which is one of my favorites.
What needs improvement?
One of the challenges that I face every now and then while working with A2019, is around the bot agent updates. Every week/alternate weeK, I receive an error while running my bots, that asks me to update the bot agent. I have to download the bot agent every time and reinstall it, in order to get the work done. This thing has also created an issue for me in the past, where I need to present something to my US counterparts, and then the bot was unable to run because the bot agent update notification came few minutes before the meeting. This was really frustrating at that point in time, however, fortunately, I got that resolved within minutes during the meeting by updating the bot agent. Hence, I believe, there should be some facility available, which can help me in running my previously implemented bots, even if there are some updates in the bot agent
For how long have I used the solution?
I recently got involved in A2019 training organized within my organization as part of motivating folks for Automation. It's been around six months that I have been using this as a part of my day-to-day work.
What do I think about the stability of the solution?
I have been using this for the past six months and have been already utilizing this for my day-to-day work. The level of involvement of A2019 for me is increasing as time passes, as now, I see things from a point of view, where I try to automate major chunk of my work using this.
What do I think about the scalability of the solution?
This can be used to any level of tasks/processes as it allows the bots to communicate within. This helps in automating major tasks into smaller bots and then coordinating them together to automate the complete process.
How are customer service and technical support?
I used to have connections with Automation Anywhere folks every week/alternate week and I must say that they were highly professional and learned people. They always guided me before even implementing something and made me aware of all the nuances. Overall, I am really happy to get in contact with such folks, who not even helped me in shaping my imagination for automation, but also showed directions by demonstrating their example bots.
Which solution did I use previously and why did I switch?
I have a little experience of working on Blue Prism in my previous organization. However, Automation Anywhere is far better it in terms of features and ease of use and implementation.
How was the initial setup?
For me, the setup was quite straightforward. Yes, I did take some online help to get some issues resolved, however, the overall process was pretty easy.
What about the implementation team?
I implemented it in an in-house setup. This has really become a part of my organization's work as the Business Operations vertical is using it very frequently.
What was our ROI?
I invested around 2-3 weeks in learning this and creating my first bot. Then it took me a week to use it for targeting parts of my day-to-day work. And now, I am using it for the past 6-7 months without any investments and saving a lot of effort on a weekly basis.
What's my experience with pricing, setup cost, and licensing?
The costs are just a one-time cost, but the amount of savings it will generate is uncountable. So it's better to invest in something now, learn and start saving your time, effort, and money in the future.
Which other solutions did I evaluate?
One of the options was the level of features present in Automation Anywhere. It allows both back-office and front-office bots to automate. However, in the other case, only back-office bots can be automation. I personally like the UI and the overall features present in A2019 and level of ease, with which this can be implemented to any application.
What other advice do I have?
The only con is the frequent updates in the bot agent every now and then. This annoys the user at times and (s)he may land up in some trouble due to this, as the bot would be able to run without installing the updated bot agent.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Which version of this solution are you currently using?