Automation Anywhere (AA) Review

We are automating all our mundane processes, making people more creative


What is our primary use case?

The primary use case is to automate any type of process, mostly for payments, wealth management, and loans.

The bots replicate human behavior in front of a computer.

How has it helped my organization?

We are automating all our mundane processes, making people more creative.

What is most valuable?

  • The most valuable feature is its Control Room.
  • It is a user-friendly tool for developers and easy to learn.
  • The product is easy to integrate.
  • As a tool, IQ Bot is easy to use, powerful, and very competitive compared to others.

What needs improvement?

I would like a better code migration solution, because this is something that we do a lot.

For how long have I used the solution?

2+ years

What do I think about the stability of the solution?

It is a complex solution to make stable.

What do I think about the scalability of the solution?

It is a powerful tool for scaling that sometimes makes the process seamless.

It took one year to scale to the amount of bots that we are currently using.

How are customer service and technical support?

The technical support is very helpful. We have almost 24/7 support. We also have a representative who works closely with us to make sure everything get resolved as quickly as possible.

If you previously used a different solution, which one did you use and why did you switch?

We did not use another solution previously.

How was the initial setup?

The initial setup was complex.

What about the implementation team?

The first time, we used an integrator for deployment. They were good, but we don't work with them anymore. Now, we work with Automation Anywhere.

What was our ROI?

We measure our ROI by the money that we save.

What's my experience with pricing, setup cost, and licensing?

Our annual licensing costs are about $500,000.

Which other solutions did I evaluate?

We did not consider another vendor.

What other advice do I have?

It is a great company with a great product and support. You should consider this tool if you want something powerful and user-oriented.

While I haven't taken any courses through Automation Anywhere University yet, my team has.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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