Automation Anywhere (AA) Review

The OCR feature allows us to capture information from PDFs

What is our primary use case?

We have been creating a lot of bots for the finance department. At this time, we are trying to use the TaskBots and MetaBots, not IQ Bots. 

As of now, we have automated processes from the finance, accounting, treasury, and tax departments.

How has it helped my organization?

An example of how it has saved time: I know 10 to 12 accountants who were doing a lot of day-to-day manual tasks. Once we implemented the Automation Anywhere into my company, we freed up a lot of their time, so they could work on other processes. 

What is most valuable?

I like the OCR feature, where we can capture information from PDFs.

The commands provides by Automation Anywhere make the tool easy to use.

What needs improvement?

I know Automation Anywhere is available for front-end applications, but I don't know how it deals with the back-end. If they are sending technology which comes through to the back-end, that would be a big evolution in the industry.

Citrix is only in the development stage. Automation Anywhere could put some time into improving this more.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

We started with zero bots. In our first cycle, we developed around eight bots. In our second cycle, we created around five or six bots. Now, we are on our third bot cycle.

How are customer service and technical support?

The technical support is good. They try to get back to us within one to two days. Once they do respond, everything is good.

How was the initial setup?

The initial setup was complex.

What about the implementation team?

Initially, we used an implementer for the deployment. Now, we do everything on our own.

What was our ROI?

We measure ROI by how much we are saving for our internal people.

What other advice do I have?

Compared to the other competitors' tools that I have been experienced with for bot creation, Automation Anywhere is user-friendly.

I have taken Automation Anywhere University courses. They are simple and detailed. The courses include videos and quiz questions.

We want to learn more about IQ Bots going forward.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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