Automation Anywhere (AA) Review

The IQ Bot is the most valuable feature and a significant market differentiator

What is most valuable?

The IQ Bot is the most valuable feature and a significant market differentiator. 

What needs improvement?

While you don't a coding skill set as a business user, you do need to have some knowledge before using the product.

We would like Automation Anywhere to have a way to run a capacity check on machines and show us what is available.

For how long have I used the solution?

We have been using this solution for a year now.

What do I think about the stability of the solution?

In the past, the solution has been unreliable. Now, it has become reliable in terms of the issues that we are seeing. Now, it is stable with no major issues.

What do I think about the scalability of the solution?

Scalability has been a pain point. The scalability is there, but there are ongoing operational issues with it.

How are customer service and technical support?

The technical support needs to do a better job of triaging tickets and updating critical people at companies.

How was the initial setup?

The setup is straightforward. Automation Anywhere provides customer success managers to help with the setup.

What about the implementation team?

I am an RPA consultant who does deployments.

What other advice do I have?

Whatever you automate, it is important to identify what you want to do after your journey.

Attended automation is okay.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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