Automation Anywhere (AA) Review

The technical support is very good, but it takes them time to get results


What is our primary use case?

We have a lot of systems filled with documents and PDFs, such as finance, accounts payable, and operations.

How has it helped my organization?

We just started and have only implemented one bot.

What needs improvement?

I would like to have a cloud-based version with support.

What do I think about the stability of the solution?

It took us three months to scale up our first bot.

How are customer service and technical support?

The technical support is very good. We are very happy with them. It takes them time, but they do get results.

If you previously used a different solution, which one did you use and why did you switch?

We were not using another solution prior to Automation Anywhere.

How was the initial setup?

The initial setup of the software takes time.

What about the implementation team?

We deployed the solution in-house.

What was our ROI?

We save only time, not money. We save 30 minutes every day using this solution.

Which other solutions did I evaluate?

We also evaluated UiPath and Blue Prism.

What other advice do I have?

The IQ Bot is a very nice concept, and it will be very successful.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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