What is our primary use case?
We use this solution for automating business tasks in certain areas of the organization (so far). This involves creating bots to handle mundane tasks, so employees can be freed to work on other tasks that require higher thinking skills. We installed the product locally with the vendor's help.
How has it helped my organization?
The Automation Anywhere software has improved our organization by moving us into the RPA climate and allowing us to save on our overhead. By using bots, we have virtual workers that work twenty-four hours a day, seven days a week, three hundred and sixty-five days a year, all without taking a salary.
What is most valuable?
So far, we have found Customization and Ease of Use to be the most valuable features. We are also working on scalability now (within our bots), so other business areas can use the same bots that were already created. At the same time, we will be continuing to build other bots.
What needs improvement?
I would like to see a built-in read-only role for the control room so that the bot creators can log in and monitor the production environment without any auditing concerns. Currently, our development team cannot log into the production control room, due to audit concerns, and it would be beneficial to see the bots running, confirm the schedules, etc.
For how long have I used the solution?
What do I think about the stability of the solution?
So far, it has been stable for the past nine months, which also included an upgrade to the client and control room.
What do I think about the scalability of the solution?
We are currently scaling our bots and as a platform, it is very scalable.
How are customer service and technical support?
All of the times that I contacted technical support were pleasant. Tickets were assigned quickly and resolved. We even have a customer liason weekly tagup call with the vendor to help with anything that may arise.
If you previously used a different solution, which one did you use and why did you switch?
Previously, we didn’t use this type of product. We needed to lower our overhead costs.
How was the initial setup?
This initial setup was straightforward. The documentation that was provided was thorough.
What about the implementation team?
Our in-house team was used, along with the vendor's documentation and installation guides. Overall, it worked well.
What's my experience with pricing, setup cost, and licensing?
Being one of the Bot Creators, I wasn't included in the breakdown, makeup, or negotiation of pricing or licensing. I only know the total cost.
Which other solutions did I evaluate?
We only installed the evaluation version of Automation Anywhere, and our Proof of Concept was successful.
What other advice do I have?
Don’t employ all non-technical employees to create bots. Use software engineers. In our environment, we use REST, API, and SOAP, which may be daunting to non-technical folks.
Disclosure: I am a real user, and this review is based on my own experience and opinions.