What is our primary use case?
Our primary use for this solution is mainly to support our email vertical, so it helps automate the management of financial, commercial and operations between our multiple domains using logistics and libraries and data points.
We just use it to get data from different sources and massage some data with some specific protocol. After that, we simply have to put back the data. It is a system for data treatment and to notify the proper business handler.
How has it helped my organization?
The product has helped our organization tool-wise to expand capabilities and offerings. To keep it short and simple, I'd say there are useful features that will definitely help us as we do more development in the near future.
What is most valuable?
The most valuable feature is that we can automate data manipulations. We can save IP's, we can save time, we can use manual reports. The main benefit of this tool is that it is a robust solution.
The feature I think that helps most is the ability to integrate. There is SAP integrations, SAP application integration, web application integrations, and email integrations. We have multiple features — there are a lot of features. They are also very good features which enable us to do many things.
What needs improvement?
What may be able to be improved is that sometimes there'll be a connection that is not from our clients and servers and that's a situation they may want to address. The solution for that may need to be built differently based on the needs from organization to organization. In that case, it is not particularly or specifically about the tool. It is just something I could see they might help enable.
That the product is now available as a cloud-based solution is a good feature that they added. So with that and new features already coming out, I don't have a lot of suggestions. I will have to work on this new version, then let's see if there's something I think they need to add.
There are a number of current tools which can be improved because they have many limitations. Like some better controls in emails, and better support for features in Excel and PDF. Especially things like that which I need more than new features.
I'll be enabling the current features, but I'll have to see them and what they do before I can feedback more.
What do I think about the stability of the solution?
The product is not totally stable. I feel like it could be improved on in that way. It's just stable, not very stable, and that's the difference.
The problem is mainly handling enterprise data. There can be connections which are not the nature you would expect. It is not from the client or the server but something else. There can be performance issues.
What do I think about the scalability of the solution?
Scalability is a trend we are experiencing in IT. We have to have a scope for a project and we have to create a scope again in the future millennia. So I'm waiting just to see the functionality of the additional features in this package.
How are customer service and technical support?
We have never had to use the technical support as we were able to work with and implement the product. We act as consultants and supply technical support to clients.
How was the initial setup?
I do not think it is straightforward to start working with this product. It's a little complex to start out working in the database. After this when you gain a little experience with the product, then you will understand it and be able to smooth out your processes and how you approach development and it will be easier.
What about the implementation team?
We are a consulting organization, so we have experience with this product now. We have started up administration for the solution for many other clients. We did not use an external reseller or integrator and did everything in-house or ourselves. So we have worked it both ways: we did our own deployment and then we did deployments for other organizations.
Right now we are just mainly focusing on our internal development with our workforce only.
What other advice do I have?
On a scale of one to ten, one being the worst and ten being the best, I would rate Automation Anywhere as an eight.
Now they have a nice tool that is mostly stable with most of the features I could want being covered in the functionality of the product. More features are coming soon with this release so that's why I rated it an eight. The product right now will probably be better with the release.
I think it would be very difficult to consider the product a nine or a ten. To reach that level and to connect with innovations in the technology that are coming is very hard to anticipate and solve. There is always a limitation to what they can develop at once, so they will delay some work.
If I'm talking to a user who is not comfortable with automation tools, I recommend that they try the Automation Anywhere tool only. It's very easy to learn and easy to implement. It is not something you are making a sacrifice to use. It is a good tool.
Disclosure: I am a real user, and this review is based on my own experience and opinions.