What is our primary use case?
I have done a lot of use cases. Recently, I have done SAP automation. I worked with MS Excel, a web application, a Windows application, and a mainframe application. We automated three to four applications at once. We automated them in a row where one application's output would be input for another application.
I have done development and production support. I have helped organizations with integration.
What is most valuable?
The Visual Studio development for the basic version, which they launched long back, that's amazingly good. It has a good design, which is better than Blue Prism and somewhat better than UiPath.
They have good people.
What needs improvement?
Citrix automation is unstable. It is failing on a frequent basis. With the bot, they claim a lot of things, but it is not the real picture. It is not as powerful as they claim. It is not up to the mark.
Once I'm friendly with a tool, then I'll start checking the stability and power of it. It is not there with Automation Anywhere.
The management people don't know the technicalities. The actual tool is not as powerful as they claim. They are pitching the IQ Bot, but it's not as powerful or as fruitful in real world scenarios as it should be.
The user analytics are not analytics.
Their Community Edition is awful. Every second day, it will fail. It will become corrupt.
What do I think about the stability of the solution?
Stability depends on your use case and what type application you are automating.
Stability is good, RPA is a emerging field, so you can't expect a lot of stability. You develop things and the maintenance is there.
Stability depends on the applications being developed. E.g., if it's a Windows application, they are already stable. Doing automation is not a big thing, but doing automation with little maintenance, that is a big thing.
What do I think about the scalability of the solution?
How are customer service and technical support?
The technical support is good.
Their marketing team is good.
How was the initial setup?
The initial setup is good.
What about the implementation team?
I am the person with does the integration. I am developer. I can develop an application in three weeks (done and dusted). After moving it to production, there are a lot of challenges. Then, I am spending three hours of my bandwidth being occupied every day with maintenance.
What was our ROI?
RPA implementation will be always fruitful. Return on investment will be always higher than the input costs.
What's my experience with pricing, setup cost, and licensing?
Automation Anywhere is a bit more expensive. This is one of the things that we face when we talk to small start ups in Bangalore. They want to do an RPA implementation, but don't have the money. UiPath is the answer.
Which other solutions did I evaluate?
We have done a lot of complex automation using different RPA tools: Automation Anywhere, UiPath, and Blue Prism.
UiPath is a bit better. UiPath is a bit strong in fewer areas, such as Citrix automation. Citrix automation is like a thin client automation. For applications not present on your local machine and in the cloud, UiPath is more powerful. With RPA, you can automate things. Howe, are those automations stable? That is another question. In order to stabilize automation of thin client, UiPath is more powerful. There are few other features which are better than Blue Prism and Automation Anywhere.
UiPath has amazing scalability, while Automation Anywhere and Blue Prism are good.
UI Path is leading the market. There is no doubt about it. They have their own challenges. They aren't flawless.
UiPath Visual Studio is not good. It is messy. Automation Anywhere Visual Studio integration is smooth and user-friendly.
Automation Anywhere is good in some parts with their Smart Recorder that they they are launching in A2019, that is there but yes they are leading. They are putting in real hard work and emerging. They are in second place as of now in the RPA world.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.