What is our primary use case?
I started my career in RPA tools. It's five years for me working in RPA. I have automated different type of use cases in different businesses, like finance, insurance, banking, capital marketing, and manufacturing. There are a lot of areas where I have implemented use cases using the Automation Anywhere tool.
What is most valuable?
If I compare Automation Anywhere with different tools available in market, there are few things which make Automation Anywhere different than the others, like IQ Bot, which is not available in another tool as of now. IQ Bot is a very nice feature in Automation Anywhere, which gets me the structured data from the unstructured data, and we know wise processing is a familiar use case used in any kind of organization. Another one is a MetaBot which allows for doing offline development, using DLL, using screen calibration, and configuration. These are the main features that I've used. It is a great tool.
In terms of development for our developers, it is very easy and quick to learn because Automation Anywhere has provided an online academy where developers can easily learn the features. It is very easy. If someone does not have a coding background, they can also learn from it very easily because it is just drag and drop and very interactive.
What do I think about the stability of the solution?
It's a very stable product. It has been five years for me working in RPA. I started with Automation Anywhere only. I developed so many processes in different areas. If I talk about the banking sector, security is a must. It is providing all sort of securities here, like Credential Manager. Also, this tool is very stable and consistent.
What do I think about the scalability of the solution?
It is a very good scalable product because the MetaBot provides a feature where we can reuse our code for whatever we have developed. We can use it in different areas with the same code. It is reusable. So, it is a scalable product.
How are customer service and technical support?
Until now, whenever we required any help regarding technical support, we got it from Automation Anywhere. So, definitely the technical support is 10 out of 10. We are very happy. Today, I'm very excited to be part of these bot games.
Which solution did I use previously and why did I switch?
We were already using it when I joined the organization.
How was the initial setup?
It is very straightforward. Today, in the learning track, I was looking at the latest feature which is coming in A2019, which is very nice, because it is a web-based. So, we can do our development while sitting from anywhere. We don't need any type of installation. It's a web-based. Nowadays, everyone has the Internet. So, it is very easy.
Which other solutions did I evaluate?
I started my journey from Accenture, which is service based company. There, I worked on multiple tools, like RPA products, including Automation Anywhere, Uipath, and Blue Prism. So, I have experience in these three tools.
Both Automation Anywhere and UiPath are leaders in the market. Both tools are providing capabilities which are good. For me, the main differentiator here is the IQ Bot, which is not available as of now in UiPath. If you want to do invoice processing and all, we go for the whole CS. IQ Bot, which is already an Automation Anywhere feature, is one very big differentiator from other RPA tools. Another one is definitely MetaBot because it give me a reusable component which I can plug and play anywhere that I can use. MetaBot can also provide inline development because sometimes the interact is not there. We can just record the screen, then we can do our development and deploy it. Sometimes what can happen in an enterprise, a screen may undergo some changes. So, MetaBot is capable enough to detect those changes, which is not available as of now in other tools. There are more AI capabilities here.
What other advice do I have?
This RPA tool is a leader in the market.
I have had a very good experience working with Automation Anywhere.