Automation Anywhere (AA) Review

Improves efficiency and saves times


What is our primary use case?

In our own company, we are using it for own employees. They are building bots for our own employees.

How has it helped my organization?

In an organization that you join, there are so many things. Today, you have different type of requests for laptops or any type of service that you want from the team. There are different sort of things. We have created a bot (use case) where your bot will do everything for you.

Once you join our company, you can ask your bot to create different types of tickets, whatever you require. Also, in our organization, you have to fill out timesheets on a daily basis. For that, we have also created a used case, where you have to order your bot to fill out your timesheet. So, it will automatically fill it out. You don't need to do it manually.

The automation does the basic things needed in our day-to-day work. We have implemented Automation Anywhere, and our bots are doing all this work.

For your daily work, if you are investing three to four hours doing your repetitive work, e.g., you are taking data from SAP and some warehouse, analyzing all the data, then manually doing all the formulas of Excel and checking the output. It takes three to four hours on a daily basis. With automation, you can reduce that effort to half an hour or an hour. So, it will improve your efficiency and save you a lot of time, so you can improve your time in other work. Therefore, you can be faster than the previous way.

What is most valuable?

Automation Anywhere has many functionalities. The newest version of Automation Anywhere, A2019, has improved a lot. So, it has many functionalities for Excel, such as, Excel automation. Throughout the entire organization, we have different types of work-related Excel, which you can easily automate to Automation Anywhere.

Also, Automation Anywhere includes IQ Bots. So, IQ Bots is the key part of Automation Anywhere. You can work on any type of PDF, images, invoices, or billing things in any company. You can just upload it and extract the data, then use it as you require. It is a key part of Automation Anywhere: the best part.

What needs improvement?

There is a small thing from a development point of view. There should be a static site box for finding any command if I am writing a code. If there are hundreds of functions, you can only scroll up and down to find one each one. There should be a site box where we can find the commands and easily use them.

In the new version, they have included a flow chart instruction. This should be easily removed by mouse cursor. It's basically no problem; like we have to always use keyboard or mouse. This should be independent since we are either using a mouse or keyboard. This should be running smoothly.

These are very small things which need to be improved.

For how long have I used the solution?

We have been working with AA for the past year.

What do I think about the stability of the solution?

Stability is good. It is improving. Even with the newest version, they have improved a lot. Earlier, we used to face some blockages. Now, with the newest version launch, there will be so many new functions.

Previously, there were very few functions for Excel automation. We had to put in logic for everything, like in other coding languages. Now, they have included so many functions in Excel. You can easily automate your Excel work to the function without writing a script. Hardly, a script is required.

We have the option of handling exceptions. They have given us so many options to handle exceptions. If your bot crashes, you are trying to find some page, or you're trying to find some file and it is not found, we have alternatives. We can handle the exception, like coding in Java or Python. We can handle the error because we have the functionalities. Also, we can write a small code for handling all these exceptions. So, it is easy to use without any fuss.

What do I think about the scalability of the solution?

We have IQ bots. In IQ Bots, they have the option of uploading around a maximum of 150 documents at once. So, if your organization is generating some PDFs or images on a daily basis, maybe it's hundreds of documents, you can upload them at once. You have to train IQ Bot for one of these documents, then it will automatically take for the rest of these documents. It will easily map all the keywords and extract all the exact information that you want. That is important.

How are customer service and technical support?

We are creating bots, as of now, for different areas and use cases that we have. Once, that is completed and pushed to production, then the support team will come in. We have lifetime support for production, which is for the partnership.

How was the initial setup?

We are currently developing the bots. Once, we are done with our development, then production will finally start.

Which other solutions did I evaluate?

I am a developer on the development side. I am not a business person.

What other advice do I have?

For the current version, I will give them an eight out of 10.  The future version will get more one plus one.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
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