What is our primary use case?
I have had an opportunity to work on Automation Anywhere a lot. I have worked from version 8 of Automation Anywhere through versions 9, 10, now 11, and they are going to launch a new platform A2019. I have also worked on other modules of Automation Anywhere, like IQ Bots, MetaBots, Bot Insights.
How has it helped my organization?
There was a process that we built as a reusable process that can be reused. It was a use case used by multiple companies, which can be used by multiple companies. We built it to be reusable so it can be just plugged and played. If you are a vendor or want to purchase that product from us, we can configure that product very quickly and give it to you. That was the use case which started a big change. It was a finance and accounting process.
This helped my organization, because if I want to build that solution from scratch, it would take almost ten to twelve weeks for the development. But if I have a reusable solution for that part and a company needs it, I can just customize it and give to that company within two weeks time. So, I save ten weeks of development time. It only requires customization of two weeks so my company gets good profit and the end customer is satisfied with the work that we have given them. It's a win-win situation for both of us.
What is most valuable?
The best part about Automation Anywhere is the easy to use UI. It's very user-friendly. You have everything that you want in front of your eyes. You just have to drag and drop, then build your logic accordingly. That's the biggest changing factor compared to other tools.
What needs improvement?
I would like to have reading from a handwritten text, which they are bringing in the next version. That will be a good thing.
For how long have I used the solution?
I have been in the IT industry for around five years. In these five years, I have been working on Automation Anywhere for four to four and a half years.
What do I think about the stability of the solution?
The older versions, like version 8 and 9, were not very stable. With the changes that they have brought into the picture, it's now a very good tool and much stabler.
What do I think about the scalability of the solution?
Scalability is easy with Automation Anywhere if you are on a cloud platform.
They have a built-in feature for queuing so you can scale your product. It's a workload management feature so if you have fewer volumes than you can run on one or two bots. If you have a larger volume, then you can scale up to any number of bots. Scaling up or down works in real-time.
How are customer service and technical support?
Their support team is very good.
How was the initial setup?
It depends on how professional you are. If you are good, pro user, it will be easy for you. Even if you are a new user, there is an express version of installation that you can use and install it very quickly. If you are a pro user, you can always go with the custom mode and the installation is still very easy.
Which other solutions did I evaluate?
I have worked on other tools as well. I have worked on UiPath, Blue Prism, and Pega Robotic Process Automation.
What other advice do I have?
I would like to give a nine (out of 10) to Automation Anywhere.
They are doing a great job. I don't think there is an area where they need to improve because they are doing a great job and improving themselves.