Cisco Meraki Systems Manager (MDM+EMM) Review

The web portal provides status reporting and ease of configuration

What is our primary use case?

We use it in a restaurant environment to provide a managed firewall and WiFi. This is very helpful.

One of our largest support call issues is the processing of credit cards. This is caused by an Internet/network issue 60 percent of the time. Knowing the state of the network remotely is a big time saver. Having the ability to alter the network and WiFi settings remotely permits us to have quick response time. For overall troubleshooting, having tools on Meraki is a time saver.

How has it helped my organization?

  • We can quickly see if the Internet is up or down, then focus troubleshooting more quickly. 
  • We can reconfigure a client’s setup remotely with minimal effort.

What is most valuable?

  • Web portal: Ease of configuration and status reporting.
  • Tools: It helps us see if anything has been changed in the network by another vendor or customer.

What needs improvement?

Integration with other tools, such as, ConnectWise Automate.

For how long have I used the solution?

Three to five years.

What's my experience with pricing, setup cost, and licensing?

The price is high for the market.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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