Dynatrace Review

We have identified some critical issues, which are not recreatable in the Dev or QA environment


What is our primary use case?

We are using Dynatrace for application monitoring. 

In the past, we would spend more time on identifying the root cause and finding the solution. After implementing Dynatrace, we easily see that we are capturing all the exceptions. Just build on the error message, then we usually quickly fix it.

Dynatrace is performing well so far.

How has it helped my organization?

We have identified some critical issues, which are not available or recreatable in the Dev or QA environment. They are only happening in production, and they are easy for us to identify in the production environment. We can usually identify issues and fix them.

What is most valuable?

The data monitoring is good for us, and also the performance monitoring. We have been using both extensively for the last three to four months. We have been capturing all the information and evaluating whether it can be improved or not.

Since we have been receiving alerts from Dynatrace, we go ahead and fix them without the user knowing about them. Sometimes the users never know that they are having issues and they are stuck. So, in 10 minutes, we fix it and business runs as usual without any problem.

I am able to identify issues very quickly.

What needs improvement?

I just heard about the management zone. I also got some hands-on with the early version. I feel it is a good feature to handle integrating all the services together in one place.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

So far, the stability has been good.

What do I think about the scalability of the solution?

Not yet, we started just six months before. Right now, we are on six to seven applications been monitored. 

We started implementing microservices. Microservices means now it is hundreds of services. In the future, maybe in three to six months, we are expecting thousands of services will be implemented. In this way, the solution will definitely help us to identify the entire thousands of services that need to be monitored. So, it will gives us some alert and we build on it.

How is customer service and technical support?

We did use technical support in the initial phase when we were struggling to get into the tool. We felt they were knowledgeable.

They do have a salesperson we can contact in India.

Which solutions did we use previously?

Our switch to Dynatrace was very internal. We got a different management team, and the new management team came in and decided that we needed Dynatrace now. They had experience with it already. They knew that where we were facing issues on monitoring side.

There were some other monitoring tools, like SolarWinds. However, the new management team felt that Dynatrace would be the perfect for us.

We were and still are using SolarWinds as a monitoring application.

How was the initial setup?

I was not involved in the initial setup or upgrades.

What's my experience with pricing, setup cost, and licensing?

I would recommend doing a PoC.

Which other solutions did I evaluate?

Before adopting Dynatrace, we were evaluating multiple systems, such as AppDynamics and SolarWinds.

What other advice do I have?

I am not much into the area of AI, but I still see it removing some of the non-value added work which we are doing daily, such as sitting and monitoring the server, which is not a value addition. AI is an area where we get somebody to watch it, we get alerts, then we act on them instead of just going through all the locks. Especially IoT side, even though I am on the development side, still we concentrate on AI and IoT, where we see more focus and we just started learning all those things, and implementing them in our company.

If I had a solution which would give me a real answer, not just a data, the immediate benefit would be a global application and support, because we are working in Asia. Sometimes we get incidences during the US morning when we are not at the office. If I can get the benefit of a solution, which can alert us and solve itself. It is an automation thing where we do not want to wake up late at night and work on the application.

Most important criteria when selecting a vendor: A vendor should be reachable at any time.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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