GoToMeeting Review

Good iPhone support but it is too slow compared to other products

What is our primary use case?

We are no longer using GoToMeeting but we were using it for video conferencing.

What is most valuable?

The most important feature for me was the iPhone app.

What needs improvement?

GoToMeeting is too slow, which is why we no longer use it.

I don't like the fact that you have to enter your password every time you use it. My phone is my phone and it should assume that it is me using it when a call comes in. It should be more flexible in this regard because if my iPhone rings then I can answer it. However, if GoToMeeting rings, then I can't just answer it without entering a password. It isn't as if it is a bank or a wallet for electronic currency.

For how long have I used the solution?

I was using GoToMeeting for about a year and a half.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is scalable because the stability was consistent, even as the number of meeting participants increased. We have perhaps 60 users in the company.

How are customer service and technical support?

I have not been in contact with technical support.

Which solution did I use previously and why did I switch?

Prior to GoToMeeting, I used Webex and Zoom. I also have experience with Google Hangouts.

With Google Hangouts, I have the same problem with the speed of the connection slowing down too much when we are sharing screens.

Which other solutions did I evaluate?

GoToMeeting was too slow, so our company has changed to Zoom. With Zoom, we don't have as much trouble with the connection speed slowing down when we are sharing screens.

What other advice do I have?

GoToMeeting is a nice program and they have a lot of features.

I would rate this solution a seven out of ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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