As a business and process analyst, I found the Mega Process module very powerful. Since Hopex is an integrated architecture, it was possible to depict business processes with BPMN notation, and identify every system that participated in the process then generate the application architecture. It is also possible to generate textual procedures from the process models with Mega Process, and it is possible to export all processes to the enterprise architecture (TOGAF) module if needed.
How has it helped my organization?
As a consultant, I implemented Mega Process in different enterprises. For example, you create a process referential, which means, you depict the general cartography and all the subsequent levels (process layers), until the finest level. You're able to see all these levels in one space, using the the drill down technique to spread them, and see all the details for each process the process referential can be shown to every SME or users by installing the publisher module.
What needs improvement?
The most important thing to be improved is the reliability. Mega should pay more attention because from time to time, the screen freezes or the application stops working without saving the work.
For how long have I used the solution?
I've used it for more than 14 months.
What was my experience with deployment of the solution?
I've had no issues with the deployment, and I've done three.
What do I think about the stability of the solution?
I've had no issues with the stability.
What do I think about the scalability of the solution?
I've had no issues scaling it for our needs.
How are customer service and technical support?
9/10 - They were very useful.
9/10 - They were very useful.
Which solution did I use previously and why did I switch?
I used to use the AG BPM solution, and it wasn't my decision to switch.
How was the initial setup?
The initial setup was a bit tricky, because Mega made a strong security procedure to avoid hacking their solution, but after a few times, the process become pretty clear.
What about the implementation team?
As a reseller, I implement the solution with the help of the vendor in the client environment, so I am not very aware about the Mega Hopex architecture and technical view.
What's my experience with pricing, setup cost, and licensing?
I found the price in the middle range of these kinds of products.
What other advice do I have?
Before implementation, you will find it useful to visit the Mega community website https://community.mega.com/. I found it very helpful on many occasions, for example, you can find many tips about the implementation.
Which version of this solution are you currently using?
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
Project Manager at a tech services company with 501-1,000 employees
The initial setup was straightforward. With configuration, customizing or prepping the data and deployment, it took about one year to set up. We only needed two people to deploy and maintain the solution: one business architect and someone who specializes in customization and operations.
The most valuable feature of this solution is the reuse of common enterprise components and entities.
I find the IT portfolio management very valuable and helpful.
The solution is scalable. If a company needs to expand it, it's completely possible to do so.
The most valuable feature is that the software controls everything from a single management window.
Every module sets up the same information in a unique repository.
This is a complete package with all of the functionality that we need.