What is most valuable?
It is an excellent platform for teamwork. Its raison d'être is the collaboration between the members of a business network. It also enables work material from diverse devices.
Here are some of the valuable features:
- Ease of use with an intuitive environment
- High availability
- Speed of access
- Quick response when requesting support
- Extensive information on the web and from local partners
- Short implementation time
- Quick activation of services
How has it helped my organization?
The tools have made a positive impact on our organization. Here are some examples:
- Some meetings no longer need to occur at the different venues of our company. They can use Skype for Business instead.
- Many teams have formed groups through which they share work files. Team members are not necessarily in the same physical location.
- Human resources and communication teams use Yammer for their ads.
- Managers make approvals from their cell phones, thereby making the operation more dynamic. Other services have gradually been incorporated.
What needs improvement?
I would like to see a little more native documentation in more frequently used languages, such as Spanish.
There is very good documentation of the different modules and components, however, all are in English, and the product is widely distributed in Spanish speaking countries. It would be beneficial if the documentation is also in the second highest language: Spanish.
For how long have I used the solution?
We have been using this solution for seven months.
What was my experience with deployment of the solution?
Once issue occurred when we moved large mailboxes (greater than 20 GB). That took a considerable amount of time to finalize. However, that could have been a result of the conditions and characteristics of the networks in our country, or our internet provider.
What do I think about the stability of the solution?
No stability issues for now. All is working out as expected.
What do I think about the scalability of the solution?
No scalability issues for now. All is working out as expected.
How are customer service and technical support?
Customer service is very good, especially by the local partners who give us advice and first line support. This is also true of the service offered directly by Microsoft. Technical Support
Technical support has been very good for us so far. Once a support case is opened, we receive a message very quickly that a technician was assigned to us. Within five hours, depending on the urgency of the case, we generally receive some communication in our language to solve the case.
Which solution did I use previously and why did I switch?
Our previous solutions had of delay of about three years and had not been updated. In addition, they were only offering us mail, calendar, and a poor communication chat.
The change was necessary, given the peculiarities of the existing work in the company. We needed a platform that would allow a more dynamic and real collaboration.
How was the initial setup?
The installation was not complex. Everything required a series of steps and checklists to follow that allowed the implementation to come to a happy conclusion. The concern is to make sure that there are additional resources available when the implementation ends. This could be a high number of resources.
What about the implementation team?
The implementation was done by the vendor team who is a strategic partner for our company for computer projects. The experience was very good. They have a large group of engineers and staff who are certified by Microsoft. They have many facilities in large and medium-sized companies, and they have been very effective.
What's my experience with pricing, setup cost, and licensing?
The licensing and prices are within the average range. They offer a good price for the services that are obtained. In addition, they offer various licensing plans depending on the required services, from the simplest to the most complex and numerous. The cost is proportional to the number of services.
Which other solutions did I evaluate?
Before making the decision to purchase this solution, other options were reviewed. There were three finalists: Google Apps, IBM Notes and Domino Social Edition, and Office 365.
During the next round, we evaluated the last two options. After about five weeks of running PoCs, we decided to purchase Office 365.
What other advice do I have?
Plan the work that needs to be done well. Ensure that the achievements and actions of physical/human resources are planned in consideration of possible unexpected events. Plan accordingly in terms of communication or connections.