Office 365 Review

Product helps us be more efficient with a standardized way of doing things

What is our primary use case?

We are using the cloud-based version. We use it in an office environment and also in a school environment. It is performing great.

How has it helped my organization?

The product helps us be more efficient. It helps us to have a standardized way of doing things. It is very compatible with other companies that we do business with, because they have about a 90% market share in that space. Therefore, it makes it where we can be compatible with the people that we do business with.

What is most valuable?

The whole Office suite of Office products: Word, Publisher, Outlook, etc. are fantastic. The whole suite of products is very good. 

What needs improvement?

  • It needs improvements around its compatibility with non-Microsoft products.
  • They should do more testing before product releases.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

I have not had any problems with the scalability. It has scaled to everything that we have needed.

How are customer service and technical support?

The technical support is outstanding.

Which solution did I use previously and why did I switch?

We switched from the PC-based solution (desktop) to the cloud-based. The cloud-based gave us more opportunities to be more flexible. It is easier to get to when employees are out of the office or at home. They can link in to the product, so it makes it very available.

How was the initial setup?

The initial setup is very straightforward. There are some complexities to it if you use some of the more advanced features, but for the basic install, it is very easy.

What's my experience with pricing, setup cost, and licensing?

The pricing/licensing is easy to manage.

Which other solutions did I evaluate?

There weren't any vendors on our shortlist. We just decided to go to the cloud version. We were already using it in our desktop environments, so there were no competitors.

What other advice do I have?

It is an excellent, stable solution for doing what we do in our business. The product has my highest recommendation.

Most important criteria when selecting a vendor: reliability of the product.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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