What is our primary use case?
Our team is comprised of five people in a small consultant firm. Office 365 allows for all team members to work on the same files at the same time on OneDrive while using the market standards (Excel, Word, PowerPoint) for file editing and creation.
We've experimented with free options, but there is no point of trying to work in a file format that is different from that of our clients. That's the main reason that led us to Office 365.
All of our workstations are Windows 10 and Office runs perfectly.
How has it helped my organization?
Easy sharing of files between team members in different locations, using both OneDrive and Office 365 (desktop and online), has improved efficiency by two times. Before using this solution, we had to rely on email to send files back and forth. No more renaming a document V1, V2, V10, Vn. Just open, edit, and let the seamless integration of Office and OneDrive deal with versions and edits.
What is most valuable?
The most valuable feature is the integration with OneDrive, which has allowed us, a small business, easy access to a cloud environment, with no need to back up the data from five different computers.
The multiple-user editing capability is helpful, improving the productivity of our team on creating and editing files together, even when in different physical locations.
File formats that are the market standard (docx, xlsx, pptx), is an important and relevant need to deal with clients' provided files.
What needs improvement?
In general, the desktop apps could be a little leaner and open faster in less powerful machines.
The interface for Outlook could use a refresh, to make it more like the other software in the suite.
Integration between Outlook calendar and Google Calendar would be a good improvement since many of our team use Android phones and personal Gmail accounts as their main calendar application.
For how long have I used the solution?
We have been using this solution for three years.
What do I think about the stability of the solution?
Office 365 is very stable. Actually, it is more stable than other similar solutions we have tried in the past (Libre Office).
How are customer service and technical support?
MS has excellent support and tech support. They really engage in solving the issues you might have with the software.
If you previously used a different solution, which one did you use and why did you switch?
We tried Google Docs, but it messed the formatting on our complex - designed - documents. We have also tried Libre Office, but with similar results. Only by using Office 365 were we able to read and create documents without any formatting issues.
How was the initial setup?
The initial setup was easy and our team handled it by themselves. MS support gave some advice when needed.
What about the implementation team?
We handled the implementation in-house.
Which other solutions did I evaluate?
We did not evaluate options beyond Google Docs and Libre Office. Once we understood that there was no point on going against the market standard for file formats, we went straight to Office 365.
What other advice do I have?
If you need, reach out to MS support. They were really helpful in setting things up for our team.
Disclosure: I am a real user, and this review is based on my own experience and opinions.