One Identity Safeguard Review

There is a very logical, clear user interface, and the integration of scripts is thoughtfully implemented


What is our primary use case?

The primary use case for our customers is to monitor and audit external vendors, as well as keep track of internal actions when privileged user accounts are being used to access systems internally.

How has it helped my organization?

For our customers, it's much easier for them to be in line with audits. A lot of our customers work in the medical field, where it is important for them to keep track of external vendors, e.g., maintaining medical appliances inside of a hospital. This solution gives them real confidence that they can keep their customers safe and their data protected.

What is most valuable?

There are a variety of protocols that it supports.

The video-like stream and audit capabilities, in combination with its indexing capabilities to search for critical events quickly, are valuable features.

The transparent mode for privileged sessions is really nice because it keeps the integration quite smooth. Also, users don't have to change the way that they currently are used to working. 

It is easy to manage. There is a very logical, clear user interface. Also, the integration of scripts is thoughtfully implemented. Overall, it's a nice product to manage.

What needs improvement?

There are some features which are still missing compared to other competitors. For example, some customers need legacy VPN authentication capabilities.

The automated change of the passwords, which is now integrated, could be improved to be more flexible regarding different systems.

What do I think about the stability of the solution?

The overall stability has improved quite a bit throughout the years. The appliances run well, both virtual and physical. The product is pretty good, especially compared to other vendors and products.

What do I think about the scalability of the solution?

Because of the nature of the connections being monitored, you can load balance it quite well. It is easy to shift the load from one appliance to another. However, the high availability function of the box itself requires a long time to switch over from one appliance to another. So, there is room for improvement

How are customer service and technical support?

The technical support is tremendous. For large projects, we have had some challenges, but we were never left alone by the vendor. Also, in one case for a small customer, One Identity assigned one engineer to help with assessing the AD infrastructure of our customers, which was really helpful.

How was the initial setup?

The install and deployment are quite rapid. For a smaller project, sometimes it only takes us about two to three days to implement and get the policies inline. For larger projects, it's actually also not that long for the appliance itself. The product requires a lot of changes on the management side, how vendors work, and how you need to counsel people how to use it, especially in Germany. Then, they are monitored, which is the quite larger portion of it.

For our implementations in Germany, we implement an explicit model most of the time. Therefore, the transparent mode for privileged sessions has not been used that much in my projects.

What other advice do I have?

Look at the entire portfolio, since it has changed so rapidly. The capabilities have improved quite a bit. You need to make sure not to miss out on any features.

The Approval Anywhere for Privileged Passwords is a really good concept, because it enables admins to do other work, be more flexible, and work from home. However, we don't have any real experience with it yet, as we are looking into it at the moment.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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