- Integration
- Ease of use
- API interface
- Personalization capabilities
The punch-out capabilities to other vendors e-commerce sites for shopping. The county does not need to manage catalogue content. All information is exchanged electronically including purchase orders and invoices, this automation has improved county efficiencies.
Prior to Oracle, the county procurement system was antiquated and individuals typed orders on a typewriter or filled out paper forms. Orders were faxed to suppliers and delivered to a central county warehouse that farmed out orders to departments. The county was dependent upon a 20+ year old mainframe system and there was no integration between the procurement and financial systems.
With Oracle, the county switched from paper-based purchasing to an automated solution which allows departments to place orders and receive within days or a week. The Purchasing department was centralized and allows the county the ability to better manage contracts and negotiate better prices. The purchasing operations were fully integrated with back office financial systems.
Reporting, particularly in the area of public sector encumbrances.
I've used it for 11 years.
No issues encountered.
No issues encountered.
No issues encountered.
10/10.
Technical Support:9/10 - there is always room for improvement. Occasionally It takes too long to work problems and there is typically an unnecessary long list of information that has to be supplied before the analyst will start work on the issue.
We previously used a custom mainframe solution that was developed in house. We switched because we wanted to leverage modern technology, with a vendor who would enhance their solution, and incorporate new intellectual property through acquisitions and/or mergers.
Oracle implementations are complex and require that the customer understands, and reviews their business processes. Often time it is difficult to revert from one configuration to another. Customer need to wisely consider things like set of books and general ledger account structure and how their business processes align with best practices and what Oracle has to offer.
We used Oracle Professional Services for our implementation. The team was extremely knowledgeable.
While I cannot provide a tangible amount for the ROI, the county has definitely seen a significant return in regards to operational efficiencies.
The county spent $8million on licenses, training, and implementation services. Oracle offers the best deals at the end of their fiscal year in June. The licensing for Oracle is very complex, and it is best to buy only what you need. Oracle, like most vendors, is not amenable to removing products that you are no longer using/need.
The county did look at SAP, but decided on Oracle E-Business.