The most valuable feature is the data availability across the enterprise from sales to manufacturing to distribution. There's also the dashboard plus it just eliminates the silos within the company. We used to have sales that operated without giving consideration to what their decisions meant to manufacturing, what an event did to the visibility and interaction. But now, all departments are able to see the effects of their decisions on other departments.
Improvements to My Organization
It's increased the speed with which we can get things done. Having that visibility of data between functional areas lets us react quicker, and lets us satisfy our customer needs quicker.
Room for Improvement
I'd like to see more mobile functionality, as well as a lot more manufacturing shop floor control. I don't want to have to record information that a machine is already recording.
We're mostly happy with it. The stability issues that we have are based more on operating systems, I think, than ERP systems. Our Microsoft SQL servers have to be rebooted and the ERP system is not available, but it's not the fault of the ERP system as much as it is a Microsoft product issue.
We've had good success with scalability. We haven't had much issue with it.
Customer Service and Technical Support
We partner with a consulting firm, so all of our help desk tickets go through them. We don't deal with Oracle directly.
It took about a year and was a painful process. I would never want to do it again, but we went from a system we used for 30 years to something much more dynamic and new.
We partnered with a consulting firm, and we came in on time and under budget. Can't ask for much better than that.
Other Solutions Considered
An Oracle solution wasn't our first as we selected a different solution. We failed in that implementation, and Oracle was our number two choice. We purchased the first choice and we failed, so after that we regrouped, we re-evaluated again. Oracle was again in the top three so we gave them a try.
What I learned is that we needed to get that solution in to run our business and then be open to the fact that neither we nor our implementation partner knew our business, so we ended up with a vanilla installation that would run our business. Then knowing that we had work in the future to do, we as a company learned Oracle and how to utilize it to fit our business.
Don't expect to put in a hundred-percent functional, whiz-bang ERP system the first time, but know that you would have a vanilla solution that you have to grow and help mature over a course of years.