I love SLA because it gives me flexibility. Not me, my team. I don't deal with it anymore. SLA gives me flexibility to do things that I need without involving development, not that I mind, but it's better to do it yourself. For example, adding descriptions that I need for for my Latin American business. It's a great thing. It's like a couple of clicks you have it without any development involvement. I love that. So SLA is good, AME (Approval Management Engine) is also very good. It's excellent.
Room for Improvement:
If you upgrade to 12.2.5 you won't have iProcurement problems. But if you upgrade to 12.2.4, you're going to get those in abundance. It's going to keep you employed till the rest of your life. So you upgrade to 12.2.5 to get rid of those. However, if you upgrade to 12.2.5 you will get localization support at zero level because it hasn't been added yet to the release.
So go figure, what I going to do when I have the whole world of Oracle in Latin America and I can't take 12.2.5? We opted for a broken iProcure that we're going to fix ourselves.
Use of Solution:
We've been using Oracle EBS since 1998.
Well, let's think about it. This product could be stable if it's a good support team supporting it. If there is a teams of experts supporting it, yeah, it is stable. But sometimes it becomes unstable and then a good support team jumps into it and makes it stable again.
It's been able to scale for our needs.