Oracle E-Business Suite Review

With one database and one instance, we can operate in more than six countries across the world with a small IT staff.

What is most valuable?

For us, the most valuable feature is that we have one database, one instance; yet we operate in more than six countries across the world, so it makes it easy for us to run with a very small IT staff.

What needs improvement?

Its features are good, but I think they need to look around at the other products in the market. There are a few industry standard features which are missing from this product. We are discussing one of these with them where synchronizing calendars across different countries is a big thing.

On the reporting side, they should give financial reports more in AxelBase to filter and sort data to make it faster and easier to close the books.

The other area is definitely the support side. Turnaround time needs to be faster. They need to improve working with the end user, and asking very specific questions to help resolve an issue. People should collect different types of information before sending the problem back and forth.

For how long have I used the solution?

As a company, we've been using it for five years.

What do I think about the stability of the solution?

It didn't start that way; but at this point, it's pretty stable. Don’t forget there were improvements in the reporting side, the performance side, and in the UI experience.

What do I think about the scalability of the solution?

I would say that it is scalable.

How is customer service and technical support?

I have good and bad experiences with Oracle support. Sometimes it's very difficult to open up an SR, to keep it open, and to get a timely answer when you need it. It feels like everything has to be marked severity 1, critical, 24/7: sometimes in order for it to get something done. They might have heard that a lot, obviously.

We often have problems if we have to cross teams. If I have a problem, and then all of a sudden they decide, "That's receivables," so now you have to open a separate ticket with receivables. Receivables work differently than everyone else, so you're going to have to prioritize it higher and make it 24/7. It can be frustrating sometimes that all the support teams don't work similarly.

How was the initial setup?

It's okay, but the real pain comes when you're moving from one area to another. Configuring the APR system is not that easy and it is not easy to get something out of it that you configured. You need to keep on working on an environment’s configuration to bring it up to speed. Now, you're sure this environment is all up-to-date, and everything is working fine. Now, we need to move into the next environment where people are going to test the system.

Currently, there is no automation for migrating an entire configuration to a different instance. You need to manually resolve all the errors. It is very difficult to even identify where and what went wrong. If you are really senior, and you have a lot of experience working on it, then it might easy for you to go and see, "We are missing that."

It would also benefit from a full-fledged comparison when something went wrong. If we could run something that will identify, "Here is the configuration here.This is a mismatch." That would also work well.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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