QuickBase Review

It's flexible and has unlimited options for operations and sales, but it could be improved with more UI customizability.

What is most valuable?

Flexibility and unlimited options for operations and sales. It's done everything we've needed and has a rich knowledge base.

How has it helped my organization?

It's improved our sales, marketing, and customer service while reducing costs. It has brought multiple platforms together to allow us a single set of standards.

What needs improvement?

I would like to see more customization functions of the UI. For example, the ability to modify the color of the tool bar and also the ability to use the getting started but customized for end users.

For how long have I used the solution?

5 years

What was my experience with deployment of the solution?

Adoption is always a challenge. Overall quickbase was adopted easier than other applications we've used. Most of the training available is for an admin so it would help to have some basic training for users available.

What do I think about the stability of the solution?

Never an issue with stability. Quickbase is up 99.9% of the time and we've never seen the application do anything unexpected.

What do I think about the scalability of the solution?

We did at first with the data storeage limits in place but since that has expanded we have not had an issue. We are growing quickly in the last year and the product has kept up.

How are customer service and technical support?

Customer Service:

Quickbase's service has been nothing less than outstanding and friendly. Anytime we have contacted support the experience has been quick and pleasant.

Technical Support:

The technical support has been top notch. Any representative we have had has been knowledgeable and thorough and resolved our issue quickly.

Which solution did I use previously and why did I switch?

Yes, we used goldmine which was unstable , wasn;t user friendly , and poorly adopted. It was also an on premise solution which was a challenge to support.

How was the initial setup?

The initial setup is as complex or straightforward as you make it. You can choose from a ready made application or start off with your own from scatch.

What about the implementation team?

In house team of 1 (me) pitched the solution, built the apps, and deployed them. My level of experience with the application was zero and all self taught through the knowledge base.

What was our ROI?

I don't believe that's a number I can accurately calculate. There are so many places we have saved time and resources I don't think i can remember them all.

What's my experience with pricing, setup cost, and licensing?

We were first discounted but now that we are paying per person I see we are paying full price; This is something to keep an eye on if you are sizeable and placed at full price.

Which other solutions did I evaluate?

Yes, we looked at Microsoft Dynamics and the latest version of Goldmine. Microsoft Dynamics was extremely expensive.

What other advice do I have?

Use Quickbase. You won't regret it! You'll be in control of your own destiny and won't have to rely on anyone else to give you the ability you need.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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