SailPoint IdentityIQ Review

Good compliance features but their support takes a long time to respond


What is our primary use case?

We use the on-premises and cloud deployment models. We use it for many uses like compliance control, provisioning, automated provisioning, password management, and identity governance.

What is most valuable?

The compliance features are the most valuable features. 

What needs improvement?

I would like for the client base to be improved. Also, they should change what they charge for the licenses.  

They should lower the price and technical support should be better. Their support takes a long time to respond and they're not straightforward.

For how long have I used the solution?

I have been using IdentityIQ for around two years.

What do I think about the stability of the solution?

The stability is good. 

What do I think about the scalability of the solution?

Scalability is good. Based on compliance, it is good. 

How are customer service and technical support?

We've had issues with support. 

How was the initial setup?

The initial setup is straightforward. The time it takes to deploy depends on the size of the organization but it is reasonable. 

What other advice do I have?

I would rate it a seven out of ten. Not a ten because of the support and because of the high price. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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