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ScienceLogic Review

Has saved us time. Very efficient in terms of deployment and implementation.

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Valuable Features

Too many to name all of them but some examples are:

Dashboard
Dynamic Apps
Widget builder
Reporting
Integration
Custom threshold
Custom event
Runbook
Automation

Improvements to My Organization

Time. Very efficient in terms of deployment, and implementation.

Room for Improvement

I see room to do better in the network and SNMP trap processing. A major bug was discovered on the asset warranty alarm mapping, I hope the problem has been resolved by now.

Use of Solution

One and a half years on a global scale.

Deployment Issues

There were times when the backup MySQL data sync had a problem within the probe and the main instance.

Stability Issues

Minor, it was related to the sync issues.

Scalability Issues

The scalability and performance is excellent. We use it globally.

Customer Service and Technical Support

Customer Service:

They are knowledgeable and very responsive.

Technical Support:

Excellent.

Previous Solutions

We previously used a different solution. This is the best tool ever which allowed us to consolidate from various monitoring solutions such as HPOV, CA and SCOM..

Implementation Team

Both in-house and though a vendor team. They are very experienced and able to answer straight from an inquiry when it comes to a technical issue.

Other Advice

It has a speedy deployment and an impressive dashboard.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Feb 18 2015

Next Review: A combined tool of ITSM…

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