What is most valuable?
The ability to see precisely what's happening and how those parts are interacting with a client's IT system.
True multi-tenancy has benefits because we can provide clients with their own fully transparent information from our system of what's going on at their network. It’s a real plus especially for clients who have their own IT teams and want to manage the networks themselves but with the reassurance that our teams are in the background.
How has it helped my organization?
It enables us to monitor a diverse set of vendors that we deal with. We work with major vendors such as Microsoft, Citrix, Cisco, Symantec and Dell and we were looking for something which out of the box would enable us to monitor all of these solutions.
For example, at its most basic level - if we have a server volume increasing in disk space we can avoid it filling up to the level where something goes offline. By being proactive and avoiding the problem it takes far less resource time for us to deal with that issue.
Life before ScienceLogic was quite responsive. Although we did managed services to a degree, they were more of a point in time check for the health of the client system rather than real time deep analysis. Now we’re able to resolve client problems not only before they have a problem but also when we have to troubleshoot we can look back in time and can get a picture of what was going on with the network to avoid repeat occurrences.
We used to spend a lot of time traveling to customer sites with engineers to do what we call a health check before we took new clients on board. This was nothing more complicated and sophisticated than an engineer driving to the location and filling in a Word document while on site - kicking the tires to see what a particular server was doing. We’re now able to deploy a data collector very quickly. We can even send collectors out that report to us without even going to the client's firewall and so we can very quickly get a picture of the prospective IT system that we're looking to support.
ScienceLogic also has much more efficient troubleshooting than what we were using in the past.
What was my experience with deployment of the solution?
No issues with deployment. Deployment and time to value is rapid. It's very easy to install and agentless deployment means you can very quickly get meaningful information back from the system.
How are customer service and technical support?
They provide quality support - immediately after deployment and throughout.
Which solution did I use previously and why did I switch?
Previously we were using a whole mix and match of different tools to achieve different kinds of service delivery but the key problem for us was there was no holistic view of what was going on deep inside our clients IT systems. We knew that we needed to consolidate and get one tool that would give us that deep visibility.
Which other solutions did I evaluate?
We looked at a number of different solutions, but nothing matched what ScienceLogic could offer, both in terms of company personnel and the product itself.
Disclosure: IT Central Station has made contact with the reviewer to validate that the person is a real user. The information in the posting is based upon a vendor-supplied case study, but the reviewer has confirmed the content's accuracy.
Mar 10 2015