What is most valuable?
We now have a solution that lives on our customers’ sites. It actually pulls in the data real time and gives us the proper alerts when we need them.
The dashboards give us an added level of service offering to our customers.
The key features that we really appreciate are
- The built-in monitoring templates are very good for video.
- The platform enables us to do a lot of customization with our customers helping us to go the extra mile and differentiate our services.
- The multi-tenant environment is very good because we’re able to manage all of our customers from one view, while ensuring they only see their data.
How has it helped my organization?
Being able to email people when an alert happens and notify them right away is a big help to us and our customers. We've looked into things like having them log in to have their own dashboards. Certain executives like to see things that are going on or certain IT professionals for our customers.
Reporting and other features in the product give our customers a self-service ability so they don’t always have to contact us. Our customers now have a way to login themselves to use the product as well as we do.
We're working on the reporting stuff, that's probably our next phase- to work on the reporting, this way we can automate everything.
Which solution did I use previously and why did I switch?
Before ScienceLogic, our monitoring was fairly difficult to do. We were kind of limited in our capabilities.
What other advice do I have?
It has allowed us to grow. We’re able to offer new services to our customers that they didn't have in the past. So this is opening a whole new door of monitoring offerings to our customers and what we can provide for them on top of what we already are providing.