ThousandEyes Review

Good for monitoring connection quality; very stable and easy to implement


What is our primary use case?

We primarily used the solution mainly to monitor the network latency and network quality between different sites including company and internet sites. It helped us to see the connection quality.

What is most valuable?

The most valuable aspect of the solution was the ability to see how the connection quality is between the sites and get an alert if it was turning bad.

What needs improvement?

We didn't use the solution for that long, so it's hard to remember what we didn't like about the solution.

It would be nice if the solution covered other areas like server monitoring.

For how long have I used the solution?

I used the product a few months ago for two to three weeks.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

We never tested the scalability, so I can't speak to it.

How are customer service and technical support?

During the trial, we didn't need to contact technical support.

Which solution did I use previously and why did I switch?

I've previously used PRTG and Zabbix, among others. They are a little bit different because this solution is really focused on network quality.

How was the initial setup?

The initial setup is quite simple. It has a good interface which makes everything easy to grasp. It only took two people to deploy the solution.

What about the implementation team?

I handled the implementation myself.

What other advice do I have?

We used the public cloud deployment model.

I'd recommend the solution and advise others to check to see if it fits with their environment even if they're using some other monitoring solution.

I'd rate the solution eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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