UKG Review

Using Business Intelligence, we produce reports to track our Overtime Analysis and catch invalid payroll entries.


What is most valuable?

  • Business Intelligence
  • Platform Configuration
  • System Administration (Role/User Administration)
  • UTA

How has it helped my organization?

Using Business Intelligence, we have been able to produce reports to track our Overtime Analysis and catch any invalid payroll entries that need to be corrected, among many other things.

What needs improvement?

  • Platform Configuration: would like to be able to add pages, and be able to have more flexibility around the addition of custom fields
  • BI: would like to be able to have Drill-Through functionality in Excel exports

For how long have I used the solution?

I have used it for 3-4 months.

What was my experience with deployment of the solution?

We have encountered deployment issues, but nothing too major. We were able to work with Ultimate Support staff through our issues and get our system implemented in a very timely manner.

What do I think about the stability of the solution?

Every now and then, I have some issues with stability using Report Studio. I get some odd errors at times that cause the system to become unusable, and I have to close out without saving my changes.

What do I think about the scalability of the solution?

We have not encountered any scalability issues. It is up to par with all of our scalability needs that I am aware of.

How are customer service and technical support?

Customer Service:

Customer service is 8 / 10; sometimes takes a little time to get a response, but very helpful and knowledgeable to work with.

Technical Support:

Technical support is 8 / 10. They work very well with us to find solutions to any issues that we have, and make sure that we are in a satisfactory state before moving forward with a resolution.

Which solution did I use previously and why did I switch?

We previously used Oracle, and we switched because we emerged as a new company from our parent company after a split due to bankruptcy.

How was the initial setup?

Some of the initial setup was straightforward, and other parts were more complex. Overall, it was very easy to work with and set up, and much easier to use once we got the software implemented.

What about the implementation team?

A vendor team implemented it. I rate their level of expertise 8 / 10.

What's my experience with pricing, setup cost, and licensing?

Look at each and every module that Ultimate has to offer, as they are all useful in many ways. Figure out which options best line up with the company, and implement accordingly. Some modules could even be implemented at a later time, once the first implementations are in place and set up properly.

Which other solutions did I evaluate?

Before choosing this product, we also evaluated Workday and the Oracle cloud-based solution.

What other advice do I have?

Ultimate Software has been amazing for us to work with, and we're excited to get more pieces of the puzzle implemented in the near future.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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author avatarMicole Kaye (Ultimate Software)
Real User

Hi there - thank you for providing us with feedback. We are happy to hear you find our business intelligence tools and other features valuable. Have a great day!

Thank you,

Micole Kaye, Ultimate Software