UKG Review

Onboarding goes smoothly. It would be great to get notifications on sessions and classes to better equip users on how to navigate the system and get the report that they need.


What is most valuable?

Reports, payroll, benefits, onboarding.

How has it helped my organization?

Onboarding goes very smoothly.

What needs improvement?

Need better assistance with the BI reporting. It would be great to get notifications on sessions and classes to better equip users on how to navigate the system and get the report that they need.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Good.

Technical Support:

OK.

Which solution did I use previously and why did I switch?

Yes. Paychex.

How was the initial setup?

Straightforward.

What about the implementation team?

Vendor team.

What's my experience with pricing, setup cost, and licensing?

Good.

Which other solutions did I evaluate?

No.

What other advice do I have?

Continue to bring lots of training to new users.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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