UKG Review

The time and attendance features are valuable.

What is most valuable?

Time and attendance are the most valuable features.

How has it helped my organization?

It went from being a manual operation to an electronic one.

What needs improvement?

The submit button sometimes does not work and the timesheet stays in the "In Progress" mode. This means the employee has to be told that their timesheet was not submitted and they need to resubmit.

For how long have I used the solution?

I have used it since 2005.

What was my experience with deployment of the solution?

We did encounter deployment issues, but the UltiPeeps helped us.

What do I think about the stability of the solution?

We sometimes encounter stability issues.

What do I think about the scalability of the solution?

We have encountered scalability issues, and IT has had to get involved to help with our settings.

How are customer service and technical support?

Customer Service:

Customer service is very good.

Technical Support:

Technical support is very good.

Which solution did I use previously and why did I switch?

We previously used ADP. We switched because they forgot about client service.

How was the initial setup?

Initial setup was complex and we were frustrated because it was so different than the environment from where we came.

What about the implementation team?

A vendor team implemented it; they were very good.

What was our ROI?

The ROI is priceless.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing is reasonable.

Which other solutions did I evaluate?

Before choosing this product, we also evaluated Ceredian.

What other advice do I have?

We are contacted on a regular basis by other vendors and we always tell them that we are totally satisfied with our current solution. I cannot say anything that would be a better recommendation than this!!

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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1 Comment

author avatarMicole Kaye (Ultimate Software)
Real User

Hi there, thank you for sharing your experience with us. We're happy to hear you find our time and attendance features valuable. Thank you for the kind words. Have a great day.