UKG Review

The ability to get data in and out of it is seamless and easy.

What is most valuable?

The ability to get data in and out of Ulti is seamless and easy. This feature has helped us to integrate with legacy systems as well with systems not supported by HRIS.

How has it helped my organization?

We have been able to get finance data into our lawson system without us having to us the Lawson HR/Payroll product. We have also been able to run our physician contracts through BI and Ulti Documents. It has been a great time saver that keeps us from having to track down paper and to have to file them.

What needs improvement?

Documents upload and the way it is used for life events, it is too many steps to process. The documents go one place and the life event approval is in another place. Same as other situations that require documents.

For how long have I used the solution?

Since 1996!

What was my experience with deployment of the solution?

Not at all. We have moved from DOS to Windows as well as adding other companies on to the system as we have grown. We actually did a conversion from a mainframe system during 9-11 and we managed to get it all done remotely.

What do I think about the stability of the solution?

Not at all.

What do I think about the scalability of the solution?

Not at all, we continue to add new companies all the time!

How are customer service and technical support?

Customer Service:

I have watched customer service grow over the years, as they have implemented the customer portal and the direct access to support.

Technical Support:

Good, have been very responsive when needed, which is not to often.

Which solution did I use previously and why did I switch?

Paper system to Dos ult, the other half of the company was on a mainframe system. We merged companies and did an RFI and determined that Ulti was the best solution for us.

How was the initial setup?

lol..complex back in the DOS days, but easier as we went to Windows, asp, .net and now SaaS.

What about the implementation team?

We used Ulti and they were awesome.

What's my experience with pricing, setup cost, and licensing?

Makes sure you have the employee count correct, we use our database to store employees that we do not pay, so they are not included in our count.

Which other solutions did I evaluate?

We have evaluated HCM several times, first in 2000, then in 2007 then as recently as 2016. We have continued to show that Ulti has been the best choice for our organization.

What other advice do I have?

This product continues to grow and improve, which you don't see that happen often with HCM companies. They also listen to their customers.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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1 Comment

author avatarMicole Kaye (Ultimate Software)
Real User

Hi Marie, thank you for providing us with feedback. We're happy to hear you enjoy your experience with us. Have a great day!

Thank you,
Micole Kaye, Ultimate Software