UKG Review

The most valuable features are BI, payroll, and UTM.

What is most valuable?

  • BI
  • Payroll
  • UTM

How has it helped my organization?

With UTM, we have saved so much labor hours by reducing the manual data entry into Excel and then to import into payroll batches.

UTM use has reduced paycheck errors by almost 99.9%.

What needs improvement?

The UTM option to have the option to allow a supervisor to approve only the hours worked in their department when an employee has worked in multiple jobs.

My suggestion to have the option in UTM to allow supervisors to approve only the shifts that an employee had worked for his/her own department when this employee had transferred hours (shift) to another department.

And to allow the supervisor for the department where the hours were transferred to be able to approve those transferred hours only.

Example: Employee #003894 has hours worked at her own Dept. 67 and also worked hours in Dept. 53.

Currently, at the end of the period, if a supervisor in Dept. 67 is the first one to approve the timesheet, then supervisor in Dept. 53 is not able to approve the hours transferred to his department.

The same happens if a supervisor in Dept. 53 approves a time sheet first, then the supervisor in Dept. 67 is not able to approve his own hours.

Since supervisors complain when they are not able to approve hours because the time sheet was already approved by the other supervisor.

For how long have I used the solution?

I have used it since May 2014.

What was my experience with deployment of the solution?

We have encountered a few deployment issues, but they have been solved.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is 100% based on my own experience interacting with critical issues, to tax services, UTM and BI.

Technical Support:

Technical support is 99% (just to leave some room for improvement).

Which solution did I use previously and why did I switch?

We previously used just the manual paper time sheet. We switched to save time, save labor in payroll and increase accuracy.

How was the initial setup?

Since it was my first time with UTM, but with previous experience using Core HR Payroll, the setup and learning was not that difficult.

What about the implementation team?

An in-house team implemented it.

What was our ROI?

I do not have a specific amount for ROI, but I am sure it has been worth every penny to our company.

What's my experience with pricing, setup cost, and licensing?

Consider the your needs and the pricing.

Which other solutions did I evaluate?

I became involved after implementation.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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1 Comment

author avatarMicole Kaye (Ultimate Software)
Real User

Hi there - thank you for providing us with feedback. We're thrilled to hear you enjoy our customer support and service. We value your feedback and thank you for sharing your experience with us. Thank you!