Ultimate Software UltiPro Review

The reporting is the most valuable feature.

What is most valuable?

  • Reporting

How has it helped my organization?

Capturing the data in a way we want!

What needs improvement?

I would like more real-time help.

For how long have I used the solution?

I have used it since October 2016.

What was my experience with deployment of the solution?

I did encounter deployment issues.

How is customer service and technical support?

Customer Service:

Customer service is not the most accessible; somewhat confusing.

Technical Support:

Technical support is good because we have an excellent IT department who can work out the bugs. :)

How was the initial setup?

Initial setup was complex. I think there were several areas that could have worked more efficiently.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 Comment
author avatarMicole Kaye

Hi Sherri, thank you for providing us with feedback. We're thrilled to hear you are enjoying our reporting capabilities. I do see that you have some concerns - I'm sorry to hear about that. I'm wondering if there's anything I can do to help. If you're interested in working with me to find some solutions, feel free to either reply here or email me at micole_kaye@ultimatesoftware.com. Thank you and have a great day.

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