Ultimate Software UltiPro Review

We have found the benefits features to be lacking.


What is most valuable?

  • Payroll module

What needs improvement?

One of the main areas with room for improvement are benefits. We have found it to be very lacking. Also, the way the system uses effective dating and the communication between core and UTM are areas with room for improvement.

For how long have I used the solution?

I have used it since Oct 2016.

What was my experience with deployment of the solution?

YES, we have encountered deployment issues. We are actually still having issues since activation five months ago. We have had to reconfigure many aspects of our configuration since our consultant didn't set us up correctly. Our carrier connections are also not complete.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is poor; unless we are being the squeaky wheel, we haven't gotten the best service.

Technical Support:

Tech support has been good.

Which solution did I use previously and why did I switch?

We previously used ADP Workforce Now.

How was the initial setup?

Initial setup was complex in the way we manually imported all our data and were reevaluating our processes.

What about the implementation team?

A vendor team implemented it; they were poor.

Which other solutions did I evaluate?

Before choosing this product, we evaluated other options.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 Comment
author avatarMicole Kaye
Vendor

Hi there, thank you for providing us with feedback. We take feedback very seriously and use comments like yours to improve. I'm sorry to hear you are having a less than stellar experience. I'm wondering if there's something I can do. If you're interested in working with me to find solutions for you, feel free to reply here are email me at micole_kaye@ultimatesoftware.com. Have a great day. Thank you.

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