Ultimate Software UltiPro Review

It is easy to make corrections with the payroll gateway.


What is most valuable?

The employee & manager self-service are very functional out of the box. The payroll gateway is very easy to work with & make corrections with.

How has it helped my organization?

We were able to move over to electronic pay statements & open enrollment, & drastically cut down on our paper & postage.

What needs improvement?

The tax corrections are a bit burdensome; you have to void & reissue payments.

This is an area that Ultimate has stated that they are working to improve in the next few releases, but the current process is very time-consuming.

One example is if we find out that an employee moved previously & we need to correct their state taxes, the only way to do this is to void all the payrolls that included entries going to the wrong state & re-enter all of the transactions as an adjustment moving the taxes to the correct code.

We had an issue during implementation where one of our work locations was setup with the wrong PA local taxes and it was not found for 3 pay days. In order to correct it, we had to void & manually re-enter every employee's payroll transactions for all 3 pay days & this took a few employees multiple days to reenter.

My hope is that this will be greatly improved with some of the upcoming releases, but right now it is my least favorite thing about UltiPro.

For how long have I used the solution?

I have used it for eight months.

What was my experience with deployment of the solution?

We encountered nothing out of the ordinary for an implementation.

What do I think about the stability of the solution?

We have not encountered any stability issues; it has had very high availability.

What do I think about the scalability of the solution?

We have not encountered any scalability issues so far.

How are customer service and technical support?

Customer Service:

Customer service is very good. All the representatives are very friendly, but sometimes it can take a while to get an actual answer to the question you are asking.

Technical Support:

Technical support is good, very pleasant to work with.

Which solution did I use previously and why did I switch?

We used Oracle HCM & I found it very difficult to work with & very difficult to get responses from support; not user friendly to navigate either.

How was the initial setup?

Initial setup was fairly straightforward. It would have been helpful if we would have had more time to implement & get a better understanding on how all the different parts affected each other.

What about the implementation team?

We implemented using Ultimate implementation services.

What was our ROI?

No real ROI; we had to implement a new system.

What's my experience with pricing, setup cost, and licensing?

Make sure you have a good understanding of your minimum counts so you will not end up paying for employees you do not have; can also set up non-employees with a lower level license cost.

Which other solutions did I evaluate?

Before choosing, we also evaluated Oracle Fusion, PDS, Workday, and Kronos.

What other advice do I have?

There is a lot of functionality available out of the box with minimum configuration if your business will support rolling it out.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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