Ultimate Software UltiPro Review

Good experience with the vendor implementation team.


What is most valuable?

UTM

How has it helped my organization?

Increased productivity in HR and Payroll departments. Improved Benefits administration.

What needs improvement?

Longer time period with implementation team.

For how long have I used the solution?

3 months.

What was my experience with deployment of the solution?

UTM not set up correctly.

How are customer service and technical support?

Customer Service:

Implementation team - Awesome.

Post implementation team - Not going well.

Technical Support:

OK.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

A lot to implement at once.

What about the implementation team?

A vendor team - great experience.

Which other solutions did I evaluate?

Yes, ADP.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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