Ultimate Software UltiPro Review

The platform configuration and workflow features are valuable. Effective date should be available in audit for all transactions.


What is most valuable?

  • Platform configuration
  • Workflow

How has it helped my organization?

We have been able to put responsibility out to managers to manage their employee information instead of submitting forms.

What needs improvement?

  • All pages should be configurable.
  • Effective date should be available in audit for all transactions.
  • Should be able to delete salary plans after worksheets have been deployed and partially submitted but not closed. There is no audit needed for a salary plan that is not closed.

For how long have I used the solution?

I have used it for two years but the company has had it for 10.

What was my experience with deployment of the solution?

As a longtime customer, we have suffered through the inadequacies of the Onboarding Classic module. There should be a way to expedite conversion at a customer's request.

What do I think about the stability of the solution?

We did encounter stability issues.

What do I think about the scalability of the solution?

We did not really encounter scalability issues.

How are customer service and technical support?

General cases sometimes languish for weeks without resolution; have had varying levels of success with different technical resources.

Which solution did I use previously and why did I switch?

I previously used a different solution, but this company had Ultimate.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 Comment
author avatarMicole Kaye
Vendor

Hi there, thank you for providing us with feedback. We're happy to hear that we have helped your organization empower managers. I do see you have some concerns, I'd love to assist you. If you're interested in working with me to find some solutions, please email me at micole_kaye@ultimatesoftare.com. Have a great day. Thank you.

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