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Ultimate Software Ultipro Review
Pending pay and retroactive pay are the most valuable features. When you use all fields, they should appear on one page.

Valuable Features:

Pending pay and retroactive pay are the most valuable features.

Improvements to My Organization:

  • Less manual entry

Room for Improvement:

  • Time management and the screen showing punches
  • Not showing on the same page when you use all fields, even when you down size your screen

Use of Solution:

I have used it since November 2016.

Deployment Issues:

We encountered many deployment issues. Our implementation team had no idea about healthcare and its complexity; would have been nice to have a team that understood healthcare.

Stability Issues:

We did not encounter any stability issues.

Scalability Issues:

We did encounter some scalability issues with the setup of our home healthcare.

Customer Service:

The implementation team was less than desirable.

Customer services for cases has been awesome!

Technical Support:

Technical support is 8/10.

Previous Solutions:

There was too much manual entry in the old system, and the HR and payroll systems were different.

Initial Setup:

Initial setup was complex because the team we have did not have healthcare experience.

Implementation Team:

An in-house team implemented it. I would not rate them even a one out of 10.


Determining ROI is not part of my job description.

Other Solutions Considered:

Before choosing this product, we also evaluated Kronos.

Other Advice:

Make sure your implementation team has experience with the industry they are setting up.

Disclosure: I am a real user, and this review is based on my own experience and opinions.


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