Ultimate Software UltiPro Review

The BI and platform configuration features are valuable.


What is most valuable?

  • BI
  • Platform configuration

How has it helped my organization?

  • Gives us data to analyze
  • Flexibility for our needs

What needs improvement?

LMS integration in Career Development needs to improve.

For how long have I used the solution?

I have used it for seven years.

What was my experience with deployment of the solution?

We have encountered deployment issues. The setup was not with best practices and we lacked the macro knowledge to know what would have been optimal.

What do I think about the stability of the solution?

We have encountered minimal stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How is customer service and technical support?

Customer Service:

The level of customer service is high; professional, friendly, and efficient.

Technical Support:

Technical support is good; getting the right person sometimes is an issue.

Which solutions did we use previously?

We previously used an ADP solution that was not web based. Portal and recruitment were our reasons for switching.

How was the initial setup?

Initial setup was complex due to our multitude of locations, service types and union. There have been dramatic changes in how implementation is now done.

Initial setup of recruitment and onboarding were straightforward and flawless.

What about the implementation team?

An Ultipro team implemented it.

Onboarding was done by a vendor and their expertise was excellent.

What was our ROI?

  • Improvement of processes
  • Reduction in man hours to complete tasks
  • Employee engagement

What's my experience with pricing, setup cost, and licensing?

BI is great and licensing meets our needs; as a non-profit, the pricing is steep and constantly needs to be defended.

Which other solutions did I evaluate?

Before choosing this product, we also evaluated ICIMS and ADP.

What other advice do I have?

Ultimate is quite innovative and in recent years; seem to be looking for products that are far beyond CORE.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 Comment
Micole KayeVendor

Hi there, thank you for providing us with feedback. We're happy to hear you are enjoying your experience with us. Have a great day.

11 May 17
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