Ultimate Software UltiPro Review

Training is streamlined and data gathering is made easy


What is most valuable?

  • Reporting 
  • Payroll processing

How has it helped my organization?

We are able to report on all HR data with ease. Training is streamlined and data gathering is made easy.

What needs improvement?

Additional customer support reps are needed.

For how long have I used the solution?

11 years.

What was my experience with deployment of the solution?

There are always issues when implementing a new solution, but nothing out of the ordinary.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How is customer service and technical support?

Customer Service:

Customer service is okay. In some areas, they really excel, and in others, they have room for improvement. They have grown quickly and may need a few more reps to keep up with the high volume.

Technical Support:

The first level of tech support is very out-of-the-box, but once you are past that level, they are very knowledgeable.

Which solutions did we use previously?

Yes, we used Ceridian. Ultimate provided more user-friendly processes and reporting.

How was the initial setup?

No initial setup is straightforward, when moving from one system to another. There is a lot of mapping and back and forth around ensuring what you are doing makes sense.

What about the implementation team?

In-house.

What was our ROI?

Not applicable.

What's my experience with pricing, setup cost, and licensing?

Know what you want and ask for it.

Which other solutions did I evaluate?

Yes, but it was long ago and I can't recall.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 Comment
Micole KayeVendor

Hi there, thank you for sharing your experience with us. We're thrilled to hear you enjoy our reporting and payroll features. I hope you have a great day!

08 December 17
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