How has it helped my organization?
The solution is not just about playing recordings, dragging and dropping them onto the platform. It does more, it allows your business to have more use cases. When you are using the framework it allows you the ablility to customize the Java code according to business requirements. This is what makes it easier for us.
I think from a business point of view, we have accomplished what we wanted to. From a skills perspective, there is still a lot of upskilling that is required because our next step is machine learning.
What is most valuable?
The solution is customizable, you can create new APIs according to your requirements.
What needs improvement?
We have had some problems in the past with the Inspector tool that looks at the elements on the screen. Replacing it or improving it is needed.
For how long have I used the solution?
I have been using the solution for three years.
What do I think about the stability of the solution?
The solution is stable, we have not had any glitches or problems. I would say currently the stability is approximately 95%.
What do I think about the scalability of the solution?
The version we are using has been able to scale fine since we have done it already. I would like to see how the scalability is of version 10, which we are waiting to do.
How are customer service and technical support?
The customer service uses tickets for tracking support. Their turn around time is very good, we typically get a response within a day.
How was the initial setup?
The setup was time-consuming but simple. We had the skills and resources to complete it without a problem.
What about the implementation team?
The whole implementation took approximately two months. We had different environments and hardware which can add up to more time for the process. Typically, the more changes that are required the more time it can take.
What other advice do I have?
I do not have high-level experience with platforms that offer similar robotic process automation currently. The capability is there in this solution, the platform has a lot of features and capabilities. The onus is of the user to utilize all of those capabilities that WorkFusion has.
If you have a small business there might be a better solution out there for you but if you have a large organisation, I definitely recommend it.
I rate WorkFusion an eight out of ten.
Which version of this solution are you currently using?