Forcepoint Secure Web Gateway Archived Reviews (More than two years old)

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Consultant
Senior Systems Engineer at a tech services company with 10,001+ employees
Apr 30 2018

What is most valuable?

Most valuable features were content filtering and monitoring. As a government agency, it is highly important that the internet is being used for appropriate reasons and we need to track inappropriate behavior.

How has it helped my organization?

This product improved the security of web traffic in our environment.

What needs improvement?

There were several issues with the product. * Version 8.4 can only be managed with a CLI, they removed the nice GUI interface from version 8.1. * The load-balancing needs massive improvements. * The incident lists don’t sync between appliances, they need to be manually edited for each one.
Rohit Venkatesh
Real User
Network Security Engineer at a energy/utilities company with 1,001-5,000 employees
Jan 10 2018

What is most valuable?

Transparent Mode: Since we have multiple sites and roaming users, it has helped us in deploying the proxy to users without having to push any configurations to end users.

How has it helped my organization?

* Transparent mode implementation * Detect threats on SSL traffic * Multiple customization options to allow or block a specific content within the web pages has allowed us to simplify the user experience without loss of productivity. * Ease of updating the latest hotfixes and patches on the appliance.

What needs improvement?

* FTP access via transparent proxy * SSL Certificate updates * Detailed guidelines to deploy the transparent proxy to Firefox users.
Learn what your peers think about Forcepoint Secure Web Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
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Vendor
Senior ICT Security Officer at a financial services firm with 1,001-5,000 employees
Nov 02 2017

What do you think of Forcepoint Secure Web Gateway?

What is most valuable?

SSL Inspection Ability to send decrypted traffic to other security solutions for inspection.

How has it helped my organization?

It allowed us to analyze the decrypted SSL web traffic for malware.

What needs improvement?

Security of browsing.

For how long have I used the solution?

Seven years.

What was my experience with deployment of the solution?

Yes. When we first began working with it, the product was not mature and we had performance issues.

What do I think about the stability of the solution?

Now, the product is quite stable.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: Good, because we have a MCS (mission critical support) level. Technical Support:…
Vendor
Desktop and Application Security Manager with 501-1,000 employees
Nov 01 2017

What do you think of Forcepoint Secure Web Gateway?

What is most valuable?

Real-time analytics.

How has it helped my organization?

It helps constantly with phishing and cryptolocker attacks.

What needs improvement?

The reporting could be improved.

For how long have I used the solution?

Since it was released.

What was my experience with deployment of the solution?

It works as described.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

Queries can be slow on multiple terabyte databases.

How are customer service and technical support?

Customer Service: There is room for improvement. Technical Support: Their lead technical engineers are excellent.

Which solution did I use previously and why did I switch?

I have used SurfControl and Websense. I…
Vendor
IT Administrator Professional at a insurance company with 1,001-5,000 employees
Oct 17 2017

What do you think of Forcepoint Secure Web Gateway?

What is most valuable?

Real-time category protection.

How has it helped my organization?

There is less need to investigate if a site is malicious. The majority of site gets reported.

What needs improvement?

Database synchronization failures Encrypted packet inspection

For how long have I used the solution?

10 years.

What was my experience with deployment of the solution?

The latest deployment was a fairly smooth transition, but previous upgrades and hardware replacements have been very painful.

What do I think about the stability of the solution?

Stability has been good with this version of code (can say the say with previous versions).

What do I think about the scalability of the solution?

No, but we have stayed with the same scale and have not needed to scale…
Jay Stelmach
Real User
Adjunct Professor at Southern New Hampshire University
Oct 08 2017

What do you think of Forcepoint Secure Web Gateway?

What is most valuable?

Reporting Custom Block Pages AD integration

How has it helped my organization?

It allowed our company to not worry about the security of a page, but talk more about the content and the productivity of specific types of web categories.

What needs improvement?

Allow for faster exemption of websites or the ability to reclassify websites.

For how long have I used the solution?

Five years.

What was my experience with deployment of the solution?

None.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service: Great. They made sure that we were choosing the right version and helped us understand the tradeoffs between…
Vendor
Lead Systems Security Administrator at a healthcare company with 10,001+ employees
Oct 08 2017

What is most valuable?

Reporting and automatic updates of website categorization.

How has it helped my organization?

* Being able to have managers or department leads run their own reports has saved us an incredible amount of time. * Web filtering of malicious sites has increased our security posture.

What needs improvement?

* The documentation is almost too much, it could be laid out in an easier to understand. * Upgrades can be challenging. For us, it has required a third party to assist.

What's my experience with pricing, setup cost, and licensing?

Get a qualified third party to assist with the web implementation.

Which solution did I use previously and why did I switch?

Yes, Blue Coat Systems.

Which other solutions did I evaluate?

Yes. Cisco and Barracuda.
Vendor
User at a financial services firm with 1,001-5,000 employees
Sep 27 2017

What is most valuable?

Forcepoint Web Security is a complete web security solution, not just a web filter, like many other solution offerings. The customization and control of URL filtering and the integration with other… more »

How has it helped my organization?

It has definitely added to the security level of the company network and keeps out accidental or purposeful web traffic that can be malicious or inappropriate.

What needs improvement?

I am looking forward to the full integration of the endpoints that they offer for web security and DLP.

What's my experience with pricing, setup cost, and licensing?

Make sure to understand your environmental needs. Take your time scoping the project, otherwise you will have hardship later on down the road.

Which solution did I use previously and why did I switch?

I have, but at a different company.

Which other solutions did I evaluate?

Yes, others were evaluated.
Consultant
Co-Founder, CTO at a tech services company with 51-200 employees
Jun 29 2017

What is most valuable?

Email Sandbox, DLP and Proxy.

How has it helped my organization?

The Sandbox is a very useful solution for sand-boxing malware / phishing etc. from corporate email accounts. No matter whether it's on Office 365, Exchange (on-premise)… more »

What needs improvement?

Reports in the sand-boxing, ease of deployment of sensors to ready to go server with one click of a button. I think there is room to improve the reporting area of the… more »

What's my experience with pricing, setup cost, and licensing?

Expensive, but with a good reseller you can get a very good price.

Which solution did I use previously and why did I switch?

Mcafee GW. Wasn't satisfied at all both in the general UI and ease of configuration.

What other advice do I have?

Get your self a good reseller, and good integrator (don't do it by yourself).

Which other solutions did I evaluate?

I'm familiar with plenty of competitor solutions, tried most of the top solutions.
Consultant
IT Security Consultant at a integrator with 501-1,000 employees
Jan 18 2016

What do you think of Forcepoint Secure Web Gateway?

What is most valuable?

Email web and DLP

How has it helped my organization?

Organisation of emails

What needs improvement?

Support

For how long have I used the solution?

1 year

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

Yea, loads of issues.

How are customer service and technical support?

Customer Service: 2 out of 10 Technical Support: 6 out of 10

Which solution did I use previously and why did I switch?

Yea Bluecoat, Websense has more features.

How was the initial setup?

Straight forward

What about the implementation team?

Vendor - 8 out of 10

What was our ROI?

Better

What other advice do I have?

I expect timely support....
Vendor
Network Manager at a local government with 51-200 employees
Jul 23 2012

What is most valuable?

It is fairly easy to setup and use. I like the way you can have varying policies based on users and IP address ranges. Preset categories cover many websites, and can be useful if you are setting policies based on security only, or if you need to really lock systems down.

What needs improvement?

AD authentication is buggy and not very effective. Sometimes the policies are applied immediately, sometimes after 5 minutes. The only sure way to filter is to set static IPs, which is not effective network management. Many websites are not filtered. Many categories don't include commonly used sites. Malware can slip through easily.

What other advice do I have?

For the functionality, the price is fair. Easy to manage and simple to deploy if you are using basic features. Tech support is not very helpful. I have suggested numerous changes that could be made, but nobody responded.

What is Forcepoint Secure Web Gateway?

Websense Web Security blocks web threats to reduce malware infections, decrease help desk incidents and free up valuable IT resources. It has more than 100 security and filtering categories, hundreds of web application and protocol controls, and 60-plus reports with customization and role-based access.
Also known as
Forcepoint SWG, Websense Web Security, Forcepoint TRITON
Forcepoint Secure Web Gateway customers
Adventist Health, Alphawest, Amadori, Anoka County, Compartamos Banco, Davies Turner, EverBank, iGATE, Karlstad Municipality, Lake Michigan Credit Union, Scavolini, Smurfit Kappa, Toyota
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